3 replies to this topic

[guyjoules]

Hi there.

I've implemented One-Click install for my installer with Create Default Web Page.
Now, when I'm trying to press on the Install button on that page, it crashes.

Please advise...

Thanks!

[Stefan Krueger]

What's the exact error message? Please check the knowledge base at http://support.installshield.com . There are some known problems and some updates/hotfixes for One-Click Installs.

[guyjoules]

The exact msg is -

Runtime Error!
Program: c:\program files\internet explorer\explore.exe
abnormal program termination.
_____________________________________________________

now, this doesn't say much. it's the default iexplore.exe crash.

but it happend every time, with every project I've made, on many IIS servers.

InstallShield forum doesn't help with this one...

Please advise, I'm stuck with that...

[Stefan Krueger]

That's bad. I don't thinkthat IIS version on the server matters. It's a crash on client side. Probably some ActiveX issue. If the knowledge base and hotfixes from InstallShield don't help, my only idea would be to try it with the latest InstallShield version (2008).