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Error on uninstall?


3 replies to this topic

lelle12

lelle12
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Posted 17 April 2001 - 10:34

Hi everyone. A customer of ours in Holland get this error msg while uninstalling our product:

'Interne fout. Externe DLL kan niet worden geladen of opgeroepen. Neem
contact op met uw leverancier voor meer informatie.'

My knowledge of dutch is really poor but I think it means something like:

Internal Error: Can not find external DLL. Contact your ...

Has anyone any idea what it means? We are using IS5.5 and slightly modified ODBC templates from IS5.1. The client runs a dutch W98. We have tried to reproduce the error on our test machines, but there it works. Thanx in advance

Lennart Jonsson
Software developer
TestStation Europe AB



lasenbby

lasenbby
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Posted 01 May 2001 - 13:39

Do you have "Program Files" hard coded somewhere?  PROGRAMFILES should be used if so.  

lelle12

lelle12
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Posted 01 May 2001 - 18:31


Nope, IS-Variables used everywhere. Anyhow they told me not to continue looking since they found out what the error was. If they let me know what they did/did not do, I'll post it here

Cheers
/Lennart


Gino Pallerberg

Gino Pallerberg
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Posted 30 September 2001 - 09:00

Hi,

ask the customer, if the DLL is on the target location (e.g. Program Folder).
Check the uninstall String in the registry
Include Unistall Dll in your Setup Files / Media
Make shure that you don't have language dependences that prevent copiing of the DLL

Cheers Gino.