3 replies to this topic

[Donzer]

Hi

I have customer sites who are having problems installing our software. It is an installshield dev 8.2 setup with installscripting included.

Our installations are just hanging on certain machines and the software cannot be installed

I asked for support from the installshield staff and they required a log file of the installation and advised me to run the Verbose command to get the log file.

A colleague is out at one of these sites now and has tried running the command as detailed in the help pages from installshield and the log file isnt getting generated. The installation is starting and hanging at the normal section but the log file isnt there

can anyone give me clues as to what is going wrong with this? We cannot fix this hanging problem until we get a log file, but cannot generate the log file - help please!

[Glytzhkof]

The windows installer session does not seem to get off the ground. Check the main event log on the computer itself for any error messages.

[Donzer]

Hi - my colleague looked in the event viewer and found no errors. He was also having problems uninstalling some of our recent/old software.

Can anyone help with this - this is a long standing issue and is stopping our customers from installing our software

thanks for any help anyone can give

[Glytzhkof]

Sorry, I don't have much time right now. I would try to create an admin image of the setup and then run the MSI file directly (this should bypass the installation of the Installscript engine). To create an admin image just type the setup name with the /a command line:

setup.exe /a

Then chose a location to unpack all files. If the MSI file launces OK directly the problem must be in the setup.exe bootstrapper process.