1 reply to this topic

[Donzer]

Hi

I am relatively new to installation processes and I have a problem when installing our software files on Windows NT machines with Service Pack 6 already applied.  When we try to run our setup.exe to install our files the installation tells us "the service pack must be sp6" - but it is!!

I tried running the instmsiw.exe files but this just returned some internal error.

Please help - this is driving me crazy and my customers are unhappy as they cant install the new software!!!!

Thanks  

[hambone]

if this is your .exe make sure that you have the correct platform pre-installation conditions...

it 'might' be that it needs a newer sp.

there were actually two ( 2 ) versions of the Service Pack 6... a Service Pack v6 ( baaaaaaad ) and a Service Pack v6a ( goooooood ).  is it possible that your setup is needing Service Pack 6a ? .....