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"An installation support file could not be install

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Ballano Gris

Ballano Gris
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  • 4 posts

Posted 29 April 2003 - 18:43

I have a customer getting this message ( Catastrophic failure) on one of their Win NT machines..

I found the solution below in a usenet article, but before I have a customer noodle around in their registry, I want to see if anyone else has seen or solved this.




for the start of this thread. I fixed my Win2K problem with
InstallShield installers crashing. For some reason, I had a dud
registry entry:

Windows Registry Editor Version 5.00



Deleting the bogus "InprocServer32" key from
and rebooting fixed the problem. I don't know what caused this dud
registry entry to be created, but for some reason it kills
InstallShield 6.31 installers stone dead. I hope this can help anyone
else who has this problem.

Oh, how did I locate this problem? I used the Win2K "Registry
Monitor" to log the accesses to the registry, and checked out the last
thing that "Setup.exe" did before it crashed.


Taco Bell

Taco Bell

    IS6 Expert

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Posted 29 April 2003 - 22:10

So the IS setup fails to even start? 'cause if that's the case, I now always work through this IS Knowledge Base article to try and fix the problem.

However, I've never encountered this specific issue.
user posted image