Step 0 : platform without installshield development Kit
Step 1 : Burn on CD your media, install it and uninstall it.
Step 2 : copy your cd on the hardrive, install it and when you uninstall it, the error -6003 will occur.
We have a gold support and installshield support don't want to generate an hotfix. they give us a back door :
"I’m wondering if this may have to do with shared InstallScript engine files being unregistered by mistake. To explain further, try the following… * Perform your steps to reproduce (steps 1-2). 1 - Start from a blank platform (i.e. Windows XP freshly installed). 2 - Then install the product from a CD-ROM. * Now, before uninstalling (step 3), start ‘regedit.exe’ and go to the registry key… HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs …and assuming the media was built in InstallShield 11.5, look for the values names… C:\Program Files\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\*** C:\Program Files\Common Files\InstallShield\Professional\RunTime\*** …double click on each entry and increased the shared counter from 1 to say 3. * After making the registry changes on all engine files, continue with (steps 3-4 as below) 3 - Uninstall the product from the Add-Remove Programs panel. The uninstall processes correctly. 4 - Install the product from the hard-drive. Then, when we try to uninstall the product from the Add-Remove Programs panel, they get an error -6003 Let me know if the -6003 error still occurs. "
They want that we do this modification in our product but for me it isnot acceptable.
I'm negociating with the support and the Product Sales Consultant.