1 reply to this topic

[sreenathk]

Hi All,

As they say wrong things come in hand when you dont want it to.

We have a major release coming Friday and we are facing the following issue while Installing the application(MSI).

Please see the log file and please suggest any workarounds.

Note:
a)This happens only on certain systems and not all.
We are installing the MSI in CITRIX environment.



Thanks,
Sreenath


=== Logging started: 11/2/2007 18:40:57 ===

Action start 18:40:57: INSTALL.

Action start 18:40:57: ISMsiServerStartup.

Action ended 18:40:57: ISMsiServerStartup. Return value 1.

Action start 18:40:57: ISStartup.

1: The InstallScript engine version currently installed on this machine is adequate.

1: Event 'E4058265' is created

1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3

1: {CDDA9F0F-D899-4607-9207-6A93E2C15122}

1: Extract supporting files

1: Failed to extract _IsUser.dll, Ignore it.

1: Failed to extract IGdi.dll, Ignore it.

1: ISMsiServerStartup Failure, Failed to Initialize script support, Error = 0x80010105

1: MsiServerStartup failed. Abort installation.

Action ended 18:40:59: ISMsiServerStartup. Return value 1603.

Action ended 18:40:59: ISStartup. Return value 3.

Action start 18:41:02: ISCleanUpFatalExit.

1: Shutting down the PRC server...

1: RPC runtime reported exception 0x6ba

Action ended 18:41:02: ISCleanUpFatalExit. Return value 1.

Action ended 18:41:02: INSTALL. Return value 3.

MSI (s) (10:88) [18:41:02:874]: Product: XYZ -- Installation operation failed.



=== Logging stopped: 11/2/2007 18:41:02 ===

[Stefan Krueger]

Probably com DCOM issues with the configuration ogf these machines. There are some articles about this in the knowledge base.

Not a direct solution, but to avoid such problems, the InstallScript architecture has been redesigned in IS 12. You could try to see if the new version fixes the problem (get the trial version of IS 2008) and consider upgrading.

Or get rid of the InstallScript in your project.