3 replies to this topic

[vishwa]

Hi All,
Is it possible for someone to please enlighten me with what InstallShield does at the end of an installation ?

I have this problem where the installation of my product (using InstallShield Professional 6.2) seems complete, but InstallShield hangs. Setup.exe and ikernel.exe are still seen in the processes list, and INSTALLDIR and SUPPORTDIR still exist with all the files. setup.ilg is not yet created, and if I kill the process, setup.ilg does not exist, and I am not able to uninstall my product.

I would highly appreciate if anyone could tell me what InstallShield does at the end of an install (after my installation scripts have been executed). I suspect that the hanging might be due to some privileges not present. The problem occurs when I am installing as a domain admin. If I log in as the built-in local admin, I do not experience this problem. InstallShield exits smoothly as expected.

To further complicate issues, this problem does not happen on all machines. It happens only on some. One machine that I am experiencing it on right now is Windows XP Professional with Service Pack 2.

Please let me know what the reason is for InstallShield hanging. What is it trying to do that its not able to? Can anything be done to avoid this problem ?
Is there anything logged anywhere that can be useful to see what is happening?

I need to install using the domain admin account. Please help.


Many Thanks,
Vishwa

[Taco Bell]

It could be a domain policy that's impeeding your install then, but have you tried doing a remote debug of the installation? 'cause that's where I would start. See the help for more information.

[vishwa]

Hi,
Thanks for your reply. I however did not understand what you meant by a remote debug of the installation.

I tried running setup.exe with /verbose parameter. But since the installation hangs, it does not print out anything.

Please elaborate since I did not get what you mean.

The last line of OnEnd() function has been executed, and I do not know of any way to debug what InstallShield does after that.


Thanks again,
Vishwa

[Taco Bell]

Well the InstallShield Professional help file has a copy of the "Q104379 - INFO: Debugging a Setup on a Test Machine" Knowledge Base article, but the one online is more up to date.