7 replies to this topic

[rambab]

Hi,
I had developed this kit (setup files) using Installshield for Windows Installer. It was installing and uninstalling properly on every system. On a particular system without going through the uninstallation process, we removed all the files, registry entry manually that had got added to the system during installation.

But the issue is I am unable to install the kit on this system again.

On executing the kit the installation stops abruptly with the "Finish" Dialog box with the message. "The wizard was interrupted before ...."

I have tried all options including
1) Running the "Windows Install Cleanup"
2) Cleaning "HKLM/SOFTWARE/MICROSOFT/WINDOWS/CURRENTVERSION/INSTALLER" key
3) Deleting all GUID corresponding the product in the registry entry.

Could anyone please help me in cleaning up my system so that i could continue with the installation.

Regards
RamBab

[hambone]

did you determine the translated guid for the product and remove all entries for that from the registry ?

if you created a log file you will find this as illustrated below...

MSI (s) (20:48): Executing op: ProductPublish(PackageKey={D13C1FE8-E6AD-4ED6-BD56-D6BEA251E790})
1: {1EE91063-29C9-47AB-AE6E-A3E79EACCBC6}
MSI (s) (20:48): Note: 1: 1402 2: UNKNOWN\Installer\Products\36019EE19C92BA74EAE63A7EE9CABC6C 3: 2

note that although the original product code was: 1EE91063-29C9-47AB-AE6E-A3E79EACCBC6
the registry key you need to look for is: \36019EE19C92BA74EAE63A7EE9CABC6C

find the translated product guid and remove any and all entries for it from the registry database in addition to the cached msi in the {windowsinstalldir}\installer directory

[hambone]

did you determine the translated guid for the product and remove all entries for that from the registry ?

if you created a log file you will find this as illustrated below...

MSI (s) (20:48): Executing op: ProductPublish(PackageKey={D13C1FE8-E6AD-4ED6-BD56-D6BEA251E790})
1: {1EE91063-29C9-47AB-AE6E-A3E79EACCBC6}
MSI (s) (20:48): Note: 1: 1402 2: UNKNOWN\Installer\Products\36019EE19C92BA74EAE63A7EE9CABC6C 3: 2

note that although the original product code was: 1EE91063-29C9-47AB-AE6E-A3E79EACCBC6
the registry key you need to look for is: 36019EE19C92BA74EAE63A7EE9CABC6C

find the translated product guid and remove any and all entries for it from the registry database in addition to the cached msi in the {windowsinstalldir}\installer directory

[hambone]

did you determine the translated guid for the product and remove all entries for that from the registry ?

if you created a log file you will find this as illustrated below...

MSI (s) (20:48): Executing op: ProductPublish(PackageKey={D13C1FE8-E6AD-4ED6-BD56-D6BEA251E790})
1: {1EE91063-29C9-47AB-AE6E-A3E79EACCBC6}
MSI (s) (20:48): Note: 1: 1402 2: UNKNOWN\Installer\Products\36019EE19C92BA74EAE63A7EE9CABC6C 3: 2

note that although the original product code was: 1EE91063-29C9-47AB-AE6E-A3E79EACCBC6
the registry key you need to look for is: 36019EE19C92BA74EAE63A7EE9CABC6C

find the translated product guid and remove any and all entries for it from the registry database in addition to the cached msi in the {windowsinstalldir}\installer directory

[rambab]

I have deleted almost all registry entry to my knowledge. I have even deleted "all" entries under "HKLM/SOFTWARE/MICROSOFT/WINDOWS/CURRENTVERSION/INSTALLER" key If I am not wrong Installer does appends to this path for any new product. right ?

Please let me know if I have missed any paths to search for.

[hambone]

other areas of the registry to remove entries for the MSI Control Code are:
HKCR\Installer
HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UnINSTALL

[rambab]

I hadnt deleted the HKCR/Installer but on deleting the setup is still not working  Please help me.. its just carrying me nuts

[luke_s]

Try running in verbose log mode and find out exactly where the install is failing.

msiexec /I "PACKAGENAME.msi" /L*V c:\your_log.txt

This might give you someinformation about what the install is looking for/ or having trouble using.

Do you have any custom actions in your code? maybe if you have changed one of these they are not working correctly.

The main part of the registry that is used with windows installer is under the part you have been looking at.
If you are positive that EVERY windows installer reference in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\

has been remove, then the problem is in you setup.

As a last resort you could reinstall the Windows Installer Service.

Hope this is helpful.