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[vontina]

I have an install in which I have multiple virtual directories going to multiple pre-exisitng websites (selected upon install because the sites are different between qa and production machines). While the install goes well, I can't seem to uninstall. Each uninstall attempt ends with 'Fatal Error during installation'. The log file doesn't seem to help me much either. The following snippet of the uninstall log shows where everything seems to be going bad.

MSI (s) (10:34): Doing action: caExtractIISSuppFiles
Action start 11:02:35: caExtractIISSuppFiles.
MSI (s) (10:30): Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI398.tmp, Entrypoint: ExtractIISTables
MSI (s) (10:A0): Generating random cookie.
MSI (s) (10:A0): Created Custom Action Server with PID 360 (0x168).
MSI (s) (10:08): Running as a service.
MSI (s) (10:08): Hello, I'm your 32bit Impersonated custom action server.
1: Error with IISRT: -1214
MSI (s) (10:30): Leaked MSIHANDLE (47) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (46) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (45) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (41) of type 790541 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (40) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (39) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (38) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (37) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (32) of type 790541 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (31) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (30) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (29) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (28) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (23) of type 790541 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (22) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (21) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (20) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (19) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (14) of type 790541 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (13) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (12) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (11) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (10) of type 790531 for thread 2252
MSI (s) (10:30): Leaked MSIHANDLE (5) of type 790541 for thread 2252
MSI (s) (10:30): Note: 1: 2769 2: caExtractIISSuppFiles 3: 24
DEBUG: Error 2769: Custom Action caExtractIISSuppFiles did not close 24 MSIHANDLEs.
Internal Error 2769. caExtractIISSuppFiles, 24
Action ended 11:02:36: caExtractIISSuppFiles. Return value 3.

I do notice all sorts of leaked MSIHANDLEs in the install log as well.

Tips? Pointers?

Thank you,
Vontina

[Stefan Krueger]

Leaked handles are not causing a failure. I think the real problem is the custom action failing with error -1214. Unfortunately this error number doesn't seem to be documented, so you should contact InstallShield support.