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TSConfig crashes at try of reactivation


2 replies to this topic

Johannes John

Johannes John
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  • 223 posts

Posted 29 August 2008 - 08:58

Hello all,

After upcoming problems with my hardware, I had to change it.

IS12 could be reactivated without problems.
But IS2k8 does not let me activate the response code.
TSconfig.exe stops with an "unknown software exception" (0xc000000d) at 0x78138aa0.

The uninstallation of IS2k8, installation again and patching with update_licensing_hotfix.exe did not solve the problem.

Thanks in advance!
Johannes

Stefan Krueger

Stefan Krueger

    InstallSite.org

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Posted 09 September 2008 - 16:53

I think you need to call Acresso in tis case.

Johannes John

Johannes John
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  • 223 posts

Posted 09 September 2008 - 17:11

Hello Stefan,

I forgot to tell, that the "offline_activation" hotline of Acresso did finaly send me a link to a new download of the setup of IS2008.

http://www.installsh...d/14/pre/en.asp

After uninstallation and the new installation of IS2008 with my regular license code, IS2008 is now running correctly again.

Thanks to the hotline!

Regards
Johannes