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MSI Installer returns error 1625


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joshiparsu

joshiparsu
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Posted 17 July 2009 - 12:44

I have developed an msi installer for my product. When I install the product on Win XP SP3 Normal mode, it works fine without any issue. But the problem arises when I try to install it in safe mode. I have started Windows Installer service in safe mode before installing my product. But whenever I install my product msi installer returns error code 1625 with following description.

SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\DOCUME~1\oglemu\LOCALS~1\Temp\{B78E9512-61D1-4767-8224-3070C262EA79}\MyApp.msi' against software restriction policy
Note: 1: 2262 2: DigitalSignature 3: -2147287038
SOFTWARE RESTRICTION POLICY: C:\DOCUME~1\oglemu\LOCALS~1\Temp\{B78E9512-61D1-4767-8224-3070C262EA79}\MyApp.msi is not digitally signed
MSI (s) (6C:E8) [05:47:07:770]: SOFTWARE RESTRICTION POLICY: SaferComputeTokenFromLevel reported failure. Assuming untrusted. . . (GetLastError returned 31)
MSI (s) (6C:E8) [05:47:07:770]: The installation of C:\DOCUME~1\oglemu\LOCALS~1\Temp\{B78E9512-61D1-4767-8224-3070C262EA79}\MyApp.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

I have tried the workarounds provided @ http://support.microsoft.com/kb/925336 but that didn't help.
Can anyone help?
Thanks in advance.

Stefan Krueger

Stefan Krueger

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Posted 17 July 2009 - 15:20

Maybe some other service that is required isn't running. Why do you need to install an msi in safe mode in the first place?

joshiparsu

joshiparsu
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Posted 21 July 2009 - 18:57

I need to install in safe mode only because that is my client's requirement.

Stefan Krueger

Stefan Krueger

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Posted 22 July 2009 - 17:33

I never tried that and as far as I know indows Installer is not intended to work in safe mode. So you either need to find out yourself by testing, or convince your client that this doesn't make sense.

sumitintouch2009

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Posted 28 August 2009 - 13:13

During uninstallation check whether the system is running in safe mode. If so then delete registry
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/SafeBoot/Option/OptionValue

Thanks,
Sumit

Build && Release Engineer
NVIDIA Corporation