6 replies to this topic

[Irina]

Hi,
One of our customer has an Internal error 2359, which means "Unable to create the target file - file may be in use. " I had him to execute the installation from the command line to create a MSi log file. This is a part of this log file. As far as I understand the problem was occured when the Windows Installer tried to put file mapi32.dll in the installation folder (c:\Program Files\Heroix\eQ\Bin). What may be a reason of this? This machine has Windows NT 4 Service Pack 6.
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MSI (s) (08:8F): Executing op: SetTargetFolder(Folder=C:\Program Files\Heroix\eQ\Bin\
MSI (s) (08:8F): Executing op: FileCopy(SourceName=F208406_mapi32.dll,DestName=mapi32.dll,Attributes=16384,FileSize=131072,Version=1.0.2536.0,Language=1033,InstallMode=58982400,PerTick=32768,IsCompressed=1,,Veri
fyMedia=1,,,,,)
MSI (s) (08:8F): File: C:\Program Files\Heroix\eQ\Bin\mapi32.dll;  To be installed;  No existing file
InstallFiles: File: mapi32.dll,  Directory: C:\Program Files\Heroix\eQ\Bin\,  Size: 131072
MSI (s) (08:8F): Note: 1: 2318 2: C:\Program Files\Heroix\eQ\Bin\mapi32.dll
MSI (s) (08:8F): Note: 1: 2359
Internal Error 2835. ErrorIcon, SetupError
Internal Error 2359.
Action ended 120:36: InstallFinalize. Return value 3.
+++++++++++++++++++++++++++++++++++++++++++++

Any helps would be great appreciated,
Thanks,

[luke_s]

I this on a new install or an upgrade? I assume that the mapi32.dll is a file that your company creates, not a system dll.

Maybe you have a service running that might have this DLL in use?

I have an mapi32.dll on my system Could it be that your install of this dll is trying to install it to the system folder as well or maybe it is trying to register the dll but it cant because it is used by windows.

Hope fully these ideas might help  

[Irina]

Hi,
mapi32.dll is a system dll. We installs it in the our \Bin folder not in a system folder. This dll is not registered. We didn't have any problem before.
Does anybody have other idea?
Thanks a lot,

[Stefan Krueger]

Is mapi32.dll redistributable?

[Irina]

Hi,
Our product ships mapi32.dll version 1.0.2536.0 and install it in the our \Bin folder, not in a system folder.

[luke_s]

What program are you using to create your packages?
maybe because you add in this DLL, the program is registering it for you?

The only other way a DLL can be in used is by a process holding it or using it. Maybe try stopping a few services to be absolutely sure that is it not selfregistering itself.

[Irina]

Hi,
I use the InstallShield Windows Installer 2.03 to create an installation package.
The mapi32.dll file is not registered dll.
This package has worked before and works now on a lot of other computers without this problem.