4 replies to this topic

[Stuart]

We have a customer who is installing one of our products on win2000 (logged in as admin) on a notebook.  The CD ROM does not autoplay, so he ran setup.exe manually.  When he runs it, the hour-glass appears for an instant then disappears.  Nothing more happens - the startup dialog box doesn't appear etc.

The customer has tried it on a number of different win2000 machines and had the same problem.  He's also tried it on win95 but had no problems on that.

During testing, we fully validated the product on win2000 and saw no problems.

Has anyone any idea what could cause this? - sorry, I know its not alot to go on!

Many thanks,
Stuart.

[Stefan Krueger]

Maybe his 16 bit subsystem is disabled?
Does he have a valid TEMP directory setting?

[Stuart]

sorry - dumb question! - how do you turn off the 16bit sub-system?!

[Torgui]

We had a similar kind of problem. It was caused by the default Temp path which contained extended (8-bit) characters. In Windows 2000 the default Temp is located in %USERPROFILE%\Local Settings\Temp which causes problems if the user name contains extended characters.

For example in Finnish version of Win2000, the default user name is 'Järjestelmänvalvoja' and the default TEMP is defined as C:\Documents And Settings\Järjestelmänvalvoja\Local Settings\Temp

As a workaround we asked customers to change the TEMP to something else.

We were forced to create a separate small launcher utility which changes TEMP to it's corresponding short path name and then starts the actual IS Setup.exe.