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Customer getting error applying patch


1 reply to this topic

ryan h

ryan h
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Posted 11 July 2002 - 15:22

The patch I've created has been successfully applied to over 10 customers' installations, but one particular customer is getting an error message applying the patch.  Here is the error:

Internal Error 2709.
CopyData_Extract_at_Build.68DD5CDA_E595_11D4_8
B3C_00C04F60AA59

Any ideas what the problem could be, or what could be causing it?

Thanks,

Ryan H.
Ryan H.

hambone

hambone
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Posted 23 July 2002 - 15:29

according to the MSI help files this error is "the specified Componwent name not found in Component Table".

was this component added in by a merge module ?  did the merge module pass the merge ICE tests ? are the systems based on the same build ?  could you describe the process used in more detail ?

sorry for more asking questions then providing answers....