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Patch Install takes a long time

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Posted 14 December 2009 - 21:20

Some of our testers have been complaining about how long it takes to install our Service Pack. In a verbose log of the install, there’s something a little odd that we can’t figure out, so we were hoping maybe one of you has run across this before.

Here’s a snippet from our log:

MSI © (30:AC) [16:05:10:142]: Transform 'Target01ToUpgrade01' is valid.
MSI © (30:AC) [16:05:10:267]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI © (30:AC) [16:05:10:267]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI © (30:AC) [16:05:10:282]: Note: 1: 2262 2: Feature 3: -2147287038
MSI © (30:AC) [16:05:10:282]: Note: 1: 2262 2: Condition 3: -2147287038
MSI © (30:AC) [16:07:03:410]: Note: 1: 2262 2: Dialog 3: -2147287038

What we can’t figure out is why there’s such a drastic time gap between the last 2 lines above. The gap averages about 1.5 minutes, and since this sequence of events happens twice during a normal UI install, the total time where it appears nothing is going on is about 3 minutes.

The user experience is that it appears the install is hung, but things do eventually continue.

Any ideas?


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Posted 15 December 2009 - 09:43

Error 2262 is "Stream does not exist: [2]. System error: [3]."

The value -2147287038 is a decimal representation of hex FFFFFFFF80030002. As usual, we strip the leading Fs and read the right-most digit, 2. In DOS, error 2 is 'File Not found'.

Could the feature be trying to extract a non-existent file from the Binary table?
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Stefan Krueger

Stefan Krueger


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Posted 15 December 2009 - 10:01

It's not an error, it's just a note that the streams (hm, I would have expected 2206 - table does not exist) Feature, Condition and Dialog don't exist in the (transform?) package. Not sure why it takes 2 minutes to figure this out. Is the virus scanner disabled?


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Posted 15 December 2009 - 21:47

I work with pjaiswal. Yes this is a transform/msp. I disabled the on-access scanning portion of our AV, and it made no difference. The same gap is present in the log, and as pjaiswal said, appears twice (client & server context) during a normal UI install.

Also, we have only included the beginning of the 2262 "errors" from the log, but there are a host of others that come after this. We have always seen these in our logs, and have assumed they're normal. It's only in the snippet we have included that we see the drastic time gap.

Finally, this is not our first MSP for this product, but our 5th. Our first MSP did not exhibit this issue, but the subsequent MSPs have.