5 replies to this topic

[Blackdog]

I am testing a v6.5 IS setup from CD on a Win XP Pro laptop. The product has never been installed before on this machine. I get a script error "Installation support file c:\windows\temp......\isrt.dll could not be installed. Access denied."

I have not run a set up on this machine before so it is a new install of the product I am testing. Setup seems to continue leaving this error message behind.
Possible causes?

[Taco Bell]

Does the user installing this setup have administrator privileges?

[Blackdog]

I was informed that by default when logged in as myself, I do not have administration priveledges. On my own computer, I do have admin priveledges, so I was unaware I didn't on this laptop. I will check this out. Thanks.

ps. I am using IS 6.3, not 6.5 as stated above.

Edited by Blackdog, 04 January 2007 - 15:47.

[Taco Bell]

You're welcome and I figured as such about the version.

[Blackdog]

I set my self as a user with Administration privileges. I still got an access errror on c:\user\username\appdata\local\temp\....

I used Explorer and deleted what I could in this directory - there wasn't very much there to begin with. I could not delete some InstallShield files. I reran the Setup and was then able to run the setup without the ..\temp\.. folder error.

This is a Vista OS, is there any new security issues being enforced with this directory?

[Taco Bell]

Vista has a lot of security-related changes and, as mentioned here is NOT officially supported by IS6. For official support, you need IS12.