4 replies to this topic

[Point]

Hi,

I have some products in Install Shield 11, and for some reason, on a client, all installshield setups decided not to work.

On uninstall, install, both on control panel and on disk, the user executes the setup until "Preparing the installshield wizard". Then the setup disappears without an error.

I've tried some solutions, like:
- Execute as Administrator
- Renaming C:\Program Files (x86)\Common Files\InstallShield
- Cleaning temp folder.

I've tried to execute InstallShieldEngineUpdate1100.exe, but it also disappears without a trace.

I have no ideas for what is happening

Any thoughts?

Thanks for the help

[Stefan Krueger]

Could be a problem with too long path to temp folder maybe.
Or it cleans up to early. There are command line parameters to control this, like clone_wait, but I'm not sure if they exited in version 11.

[Point]

Hi,

I read about that on internet, but since it worked before but now it doesn't, and the temp folder is the same... But i tried that too, it doesn't work.

It's not a script problem, since it worked great before.

Something triggered that. The initialization process reaches 100%(it seems) and then exits.

I guess the installshield engine is damaged.
Maybe the initialization process doesn't finish correctly, so it doesn't fully install. And since the engine is installed on the initialization process...

But i can't fix it, since the setup of the engine exits too. (the irony )

All MSI Setups work well..

[Point]

The problem resided on an activation of DEP ( Always ON). It prevented the launching of Installshield Setups. After disabling it for programs, everything worked well.

Hope it helps someone with the same problems.

[phood]

I had a similar problem when the installer was executing an external COTS msi installation. The COTS installation would fail because it did something the DEP didn't like.

I ended up adding an exception to the DEP for the msiexec executable. This is done by adding the msiexec path to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers subkey. There is also a user interface for adding exceptions.