4 replies to this topic

[Weissenborn]

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Today I experienced:

Steps to reproduce:

1. Start "...\InstallShield 10.5\Universal Installer\InstallShieldUniversal.exe"

2. Click in Menue "Project Tasks" the Option "Create a new Project"

3. Keep selected "Universal Installer Project"

4. Enter "Project name"

5. Browse for an project folder that contains files subdirs etc.

6. Click "OK"


Result: All existing files and directories in that folder will be deleted without any warning!

On this way I lost all of my about 50 Installshield Projects this morning. I could not restore them with any special filemanagement tools, as all signatures where already overwritten by InstallShield Universal.

To be sure that this is a reproductible bug I created a new empty folder and copied a few MS-Word files into it an did above steps with this folder again.

Result: This will happen to each folder and is a reproductible and very very harmfull bug!

With best regards
Gregor

[Stefan Krueger]

Did you contact Macrovision Support about this? That would be the best way to make them aware of this problem so they can fix it.

[Weissenborn]

My experiences with Macrovison in case of telling them about bugs in ther products:

You call their Suportline:

I: "Hello, I like to tell you about a bug in xyz."
Support: "Please give me your support Number."
I: "I don't have such a number."
Support: "Without such a numer you can't get support."
I: "I just want to tell you about a bug in your product."
Support: "Sorry but without such a numer I can't help you."
I: "Hmm. You missunderstand me. - I want to help you via telling you
about a bug in your product. - OK Anyhow: How can I get such a
number?"
Support: "You should buy a Supportplan."
I: "I should buy what? A Supportplan? To tell you about your bugs!?"
Support: "Yes please. Then we can give you support."
I: "Is it so difficult to understand what I want you to tell? - I want to
tell you about a bug in your software. I do not need support."
Support: "If you had a support plan, you could get 10 Questions per year for
about 1200,- €"
I: "10 Questions for only 1200,-€? - To tell you about your software bugs?
You are so generous! ... Do you realy think that I intend to pay for
telling you about your software bugs?"
Support: "If it is a problem in our Software we of course would not take off one of
your 10 questions per year."
I: "Just to summarize that: If a customer buys a product from you which
has a bug, he has to buy a supportplan to tell you about that problem."
Support: "But you can ask 10 questions per year then..."
I: "Sorry! I don't need 10 times a year your support. I am working with
your products since years and was on several trainings. I'm very used
to the product. I just want to tell me that there is a bug in your software."
(Thinking: "@!!!@grrrrrrrr**@$$$grrr....aaaaarrrrrrrgghhhhh!!!")
Support: "You could also send an email to the US colleagues. But this will may take
about two weeks till they answer. With a supportplan..."
I: "OK! Please stop that stupid telling me about your supportplan. I think I
sufficient pointed out what I intend to do. So please give me the eMail
address of your US colleagues!"
Support: "OK. Please send your question to abcd@macrovision.com."
I: "Thank you very much. ... Just to tell it once more: I HAVE NO
QUESTION!!! I O N L Y W A N T T O T E L L Y O U A B O U T A
B U G I N Y O U R S O F T W A R E !!!"
Support: "No need to shout! If you had a supportplan..."
I: "AAAAAAAAHHHHHHHHHH!!!!!!...."
---KLICK---

Then I send a mail to the US People and very long described the problem. A few weeks late I got an answer. Somebody told me that he was involved in this problem and I should explain it. So I explained the problem again.
An other person wrote me that he took over the problem and would like to understand it. I explained it again. He promised to look for that.
A few days later I got an mail even from another person who took over the case.
I explained everything again and he even told me to take care about that.
After a vew mails I never heard about him.

And realy I was realieved about that.

Some time later sombody of the marketing of Macrofision called to sell me the newest update to the product. ... I bought this. ... And i tested it. ... And the bug was still in.

And next time I also bought the software update an hoped the bug was fixed but it wasn't.

And then they called me to sell me Version 11. ... I was very angry. Told them about that problem and that they are not able to fix ist. That they are not able to take a bugreport from a customer. Just want to sell their absolute over paid supportplans.
They told me to give it a new try with the eMail. .... And I realy did this. ... Result:
Same as before. I send a description and a project but they did not answer in the end. No answer that this is a bug, none that this is not reproductible, none that this is no bug, my fault or anything. Just no answer."

I realy don't intend to tell Macromedia about their software bugs in the future. I only tell my colleagues here about carfull bugs and problems. ... And I intend to look for another product to install my software in the future of course.

If that all wouldn't be so sad, I realy would laught about that.

With best regards
Gregor

[Stefan Krueger]

Okay, I will try and see what I can find out.

[Stefan Krueger]

I was told that this is fixed is fixed in the Service Pack 2 for InstallShield 10.5 which is available from the "Tools" menu > Check Updates in the IDE. Have you installed SP2 and still see this happen?