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Fatal Error I Can't Figure Out...

Started by Superfreak3 , Nov 16 2009 04:55

6 replies to this topic

Superfreak3

Superfreak3
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Posted 16 November 2009 - 04:55

Hi All,

I hope someone can help.

We have a customer trying to run our installation, which sets up/configures a web site. They are attempting to run in on 64 bit Windows Server 2008. They get a fatal error with no real error number or good description so I walked them through logging the install. I tried to upload the file as .txt and .log but was unable to so a snippet of the log with 'fatal' references is displayed below.

Property(S): WISEVIRTUALDIRECTORY7_HOMEDIR = C:\inetpub\wwwroot\Adept\
Property(S): WISEVIRTUALDIRECTORY7_INSTTYPE = VIRDIR
Property(S): SourceDir = E:\downloads\NewAdept\Adept Explorer 8.1.1\AutoPlay\
Property(S): SourcedirProduct = {7206BF5A-5261-4B95-B071-2BCD5BF576F7}
Property(S): ProductToBeRegistered = 1
MSI (s) (88:C4) [13:28:40:952]: MainEngineThread is returning 1603
MSI (s) (88:C8) [13:28:40:952]: RESTART MANAGER: Session closed.
MSI (s) (88:C8) [13:28:40:952]: No System Restore sequence number for this installation.
MSI (s) (88:C8) [13:28:40:968]: User policy value 'DisableRollback' is 0
MSI (s) (88:C8) [13:28:40:968]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:C8) [13:28:40:968]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:C8) [13:28:40:968]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (88:C8) [13:28:40:968]: Restoring environment variables
MSI (s) (88:C8) [13:28:40:968]: Destroying RemoteAPI object.
MSI (s) (88:90) [13:28:40:968]: Custom Action Manager thread ending.
MSI © (BC:B4) [13:28:40:984]: Back from server. Return value: 1603
MSI © (BC:B4) [13:28:40:984]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI © (BC:B4) [13:28:40:984]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 13:28:40: ExecuteAction. Return value 3.
MSI © (BC:B4) [13:28:40:984]: Doing action: Fatal_Error
Action 13:28:40: Fatal_Error.
Action start 13:28:40: Fatal_Error.
MSI © (BC:B4) [13:28:40:984]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'Fatal_Error'
Action 13:28:40: Fatal_Error. Dialog created
MSI © (BC:0C) [13:28:44:609]: Doing action: WiseCleanup
Action 13:28:44: WiseCleanup.
Action start 13:28:44: WiseCleanup.
MSI © (BC:0C) [13:28:44:609]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WiseCleanup'
MSI © (BC:C0) [13:28:44:624]: Invoking remote custom action. DLL: C:\Users\ADMINI~1.HOM\AppData\Local\Temp\2\MSI1DDB.tmp, Entrypoint: Cleanup
Action ended 13:28:44: WiseCleanup. Return value 1.
Action ended 13:28:44: Fatal_Error. Return value 2.
Action ended 13:28:44: INSTALL. Return value 3.
MSI © (BC:B4) [13:28:44:671]: Destroying RemoteAPI object.
MSI © (BC:40) [13:28:44:687]: Custom Action Manager thread ending.
Property©: Description = Synergis Adept Web Application
Property©: Help = C:\inetpub\wwwroot\Adept7\Help\
Property©: DiskPrompt = [ProductName] [1]
Property©: UpgradeCode = {11FCFF24-4327-44A7-BD91-A8FF8EF4374E}
Property©: InstallMode = Complete
Property©: ROOTDRIVE = E:\
Property©: IISVERSION = 700

If anyone could take a look at the log and let me know what they think I would greatly appreciate it. If you need to see the full log, let me now what format I can upload with.

Hope to hear from someone soon!


VBScab

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Posted 16 November 2009 - 09:29

With any MSI log, the part to post is the dozen or so lines above and below the first occurence of the text "Return value 3.".

Use the CODE tag to enclose any lengthy text like this and it will appear in a scrollable textarea, making the post much easier to read.
- Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you.
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Superfreak3

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Posted 16 November 2009 - 14:59

Oh, sorry about that. The fatal error stuff is down at the bottom of the code with more information provided above.

Even surrounded in the CODE tag it doesn't appear scrollable...

CODE
Property(S): LocalAppDataFolder = C:\Users\administrator.HOME-SHIELD\AppData\Local\
Property(S): tc = C:\Program Files (x86)\jVue\bin\jetty\etc\
Property(S): StartMenuFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Start Menu\
Property(S): app_data = E:\Adept7\app_data\
Property(S): Profiles = C:\Program Files (x86)\jVue\bin\Profiles\
Property(S): app_code = E:\Adept7\app_code\
Property(S): App_Data = C:\inetpub\wwwroot\Adept7\App_Data\
Property(S): Adept_Explorer = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Synergis\Adept Explorer\
Property(S): INSTALLDIR3 = C:\Program Files (x86)\Synergis\
Property(S): Adept_Explorer4 = C:\Program Files (x86)\Synergis\Adept Explorer\
Property(S): TemplateFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Templates\
Property(S): fonts = C:\Program Files (x86)\jVue\bin\fonts\
Property(S): servlets = C:\Program Files (x86)\jVue\bin\jetty\servlets\
Property(S): lib = C:\Program Files (x86)\jVue\bin\jetty\lib\
Property(S): Viewer = C:\Program Files (x86)\Synergis\Adept Explorer\Viewer\
Property(S): help = C:\inetpub\wwwroot\Adept\help\
Property(S): bin7 = C:\inetpub\wwwroot\Adept\bin\
Property(S): junk = C:\inetpub\wwwroot\Adept7\junk\
Property(S): Client_Files = C:\Program Files (x86)\Synergis\Adept Explorer\Client Files\
Property(S): VersionNT = 600
Property(S): USERNAME = Troy Olson
Property(S): COMPANYNAME = HOMESHIELD
Property(S): WISEVIRTUALDIRECTORY7_VIRDIR_NAME_CHILD = Adept
Property(S): WISEWEBSITES1_SITE_DESC_LIST = Adept
Property(S): FTPNAME1 = AdeptFTP
Property(S): ADEPT_FOLDER = Adept
Property(S): AVDIR = C:\Program Files (x86)
Property(S): ARPINSTALLLOCATION = C:\inetpub\wwwroot\Adept\
Property(S): UserSID = S-1-5-21-1220945662-1897051121-725345543-500
Property(S): LogonUser = administrator
Property(S): AdminUser = 1
Property(S): VirtualMemory = 21247
Property(S): PhysicalMemory = 11199
Property(S): Intel = 15
Property(S): Msix64 = 15
Property(S): MsiAMD64 = 15
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): RemoteAdminTS = 1
Property(S): System64Folder = C:\Windows\system32\
Property(S): WindowsVolume = C:\
Property(S): MsiNTSuiteEnterprise = 1
Property(S): MsiNTProductType = 3
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 2
Property(S): WindowsBuild = 6002
Property(S): VersionNT64 = 600
Property(S): VersionMsi = 4.05
Property(S): ADDLOCAL = Complete
Property(S): WISEWEBSITES1_VD_EXISTING_SITE = Adept
Property(S): WISEVIRTUALDIRECTORY7_VIRDIR_NAME_SAVE = Adept
Property(S): WISEWEBSITES1_SITE_LOCATION_SAVE = VirtualDirectory
Property(S): WISEWEBSITES1_WS_LOCATION = VirtualDirectory
Property(S): WISEWEBSITES1_ATTR_INDEX = 1
Property(S): WISEWEBSITES1_ATTR_LOG_VISITS = 1
Property(S): WISEWEBSITES1_ATTR_READ = 1
Property(S): WISEWEBSITES1_SSL_PORT = 0
Property(S): WISEWEBSITES1_TCP_PORT = 80
Property(S): WISEWEBSITES1_SITE_DESC = Adept
Property(S): WISEVIRTUALDIRECTORY7_VIRDIR_NAME = Adept
Property(S): WISEVIRTUALDIRECTORY9_VIRDIR_NAME_CHILD = Adept/help
Property(S): WISEVIRTUALDIRECTORY9_VIRDIR_NAME = Adept/help
Property(S): WISEVIRTUALDIRECTORY8_VIRDIR_NAME_CHILD = Adept/bin
Property(S): WISEVIRTUALDIRECTORY8_VIRDIR_NAME = Adept/bin
Property(S): WISEWEBCOUNT = 0
Property(S): CURRENTDIRECTORY = C:\Windows\system32
Property(S): CLIENTUILEVEL = 0
Property(S): CLIENTPROCESSID = 6076
Property(S): VersionDatabase = 200
Property(S): ACTION = INSTALL
Property(S): EXECUTEACTION = INSTALL
Property(S): IISVERSION = 700
Property(S): SECONDSEQUENCE = 1
Property(S): ROOTDRIVE = E:\
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {5140EFA0-8A30-4E49-99F1-0D1B848A6A44}
Property(S): MsiLogFileLocation = c:\temp\adept.log
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 118168800
Property(S): PrimaryVolumeSpaceRequired = 42735
Property(S): PrimaryVolumeSpaceRemaining = 118126065
Property(S): PrimaryVolumePath = C:
Property(S): WISEVIRTUALDIRECTORY8_BEGINURL = http://localhost/Adept/bin/
Property(S): WISEVIRTUALDIRECTORY8_URL = http://localhost/Adept/bin
Property(S): WISEVIRTUALDIRECTORY8_HOMEDIR = C:\inetpub\wwwroot\Adept\bin\
Property(S): WISEVIRTUALDIRECTORY9_BEGINURL = http://localhost/Adept/help/
Property(S): WISEVIRTUALDIRECTORY9_URL = http://localhost/Adept/help
Property(S): WISEVIRTUALDIRECTORY9_HOMEDIR = C:\inetpub\wwwroot\Adept\help\
Property(S): WISEVIRTUALDIRECTORY7_BEGINURL = http://localhost/Adept/
Property(S): WISEVIRTUALDIRECTORY7_URL = http://localhost/Adept
Property(S): WISEVIRTUALDIRECTORY7_HOMEDIR = C:\inetpub\wwwroot\Adept\
Property(S): WISEVIRTUALDIRECTORY7_INSTTYPE  = VIRDIR
Property(S): SourceDir = E:\downloads\NewAdept\Adept Explorer 8.1.1\AutoPlay\
Property(S): SourcedirProduct = {7206BF5A-5261-4B95-B071-2BCD5BF576F7}
Property(S): ProductToBeRegistered = 1
MSI (s) (88:C4) [13:28:40:952]: MainEngineThread is returning 1603
MSI (s) (88:C8) [13:28:40:952]: RESTART MANAGER: Session closed.
MSI (s) (88:C8) [13:28:40:952]: No System Restore sequence number for this installation.
MSI (s) (88:C8) [13:28:40:968]: User policy value 'DisableRollback' is 0
MSI (s) (88:C8) [13:28:40:968]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:C8) [13:28:40:968]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:C8) [13:28:40:968]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (88:C8) [13:28:40:968]: Restoring environment variables
MSI (s) (88:C8) [13:28:40:968]: Destroying RemoteAPI object.
MSI (s) (88:90) [13:28:40:968]: Custom Action Manager thread ending.
MSI (c) (BC:B4) [13:28:40:984]: Back from server. Return value: 1603
MSI (c) (BC:B4) [13:28:40:984]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (BC:B4) [13:28:40:984]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 13:28:40: ExecuteAction. Return value 3.
MSI (c) (BC:B4) [13:28:40:984]: Doing action: Fatal_Error
Action 13:28:40: Fatal_Error.
Action start 13:28:40: Fatal_Error.
MSI (c) (BC:B4) [13:28:40:984]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'Fatal_Error'
Action 13:28:40: Fatal_Error. Dialog created
MSI (c) (BC:0C) [13:28:44:609]: Doing action: WiseCleanup
Action 13:28:44: WiseCleanup.
Action start 13:28:44: WiseCleanup.
MSI (c) (BC:0C) [13:28:44:609]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WiseCleanup'
MSI (c) (BC:C0) [13:28:44:624]: Invoking remote custom action. DLL: C:\Users\ADMINI~1.HOM\AppData\Local\Temp\2\MSI1DDB.tmp, Entrypoint: Cleanup
Action ended 13:28:44: WiseCleanup. Return value 1.
Action ended 13:28:44: Fatal_Error. Return value 2.
Action ended 13:28:44: INSTALL. Return value 3.
MSI (c) (BC:B4) [13:28:44:671]: Destroying RemoteAPI object.
MSI (c) (BC:40) [13:28:44:687]: Custom Action Manager thread ending.
Property(C): Description = Synergis Adept Web Application
Property(C): Help = C:\inetpub\wwwroot\Adept7\Help\
Property(C): DiskPrompt = [ProductName] [1]
Property(C): UpgradeCode = {11FCFF24-4327-44A7-BD91-A8FF8EF4374E}
Property(C): InstallMode = Complete
Property(C): ROOTDRIVE = E:\
Property(C): IISVERSION = 700
Property(C): EXECUTEACTION = INSTALL
Property(C): ACTION = INSTALL
Property(C): UILevel = 5
Property(C): ProductCode = {7206BF5A-5261-4B95-B071-2BCD5BF576F7}
Property(C): ProductName = Synergis Adept Explorer 8.1
Property(C): ProductVersion = 8.2.16
Property(C): Manufacturer = Synergis Software
Property(C): ReinstallFileOlderVersion = o




VBScab

VBScab
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Posted 16 November 2009 - 15:33

No, not near 'Fatal error', but around the first occurence of the text 'Return value 3.'

The scrollable thing...I was thinking of the other forum I frequent, AppDeploy.com, where I see you've posted the same question.

Edited by VBScab, 16 November 2009 - 16:39.

- Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you.
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Superfreak3

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Posted 16 November 2009 - 16:32

Oops, sorry again.... Here's the surrounding lines of the .log....

The first instance... Action ended 13:28:40: InstallFinalize. Return value 3.

I hope this helps you or anyone to help me!!!

QUOTE
MSI (s) (88:C4) [13:28:39:827]: Executing op: IniWriteRemoveValue(Section=HELP SolidModel,Key=FILE_de,Value=http://HS-PDM/jVue/help/de/smpro/AutoVueOnLineHelp.html,Mode=0)
WriteIniValues: File: VueServer.ini
Section: HELP SolidModel
Key: FILE_de, Value: http://HS-PDM/jVue/h...OnLineHelp.html
MSI (s) (88:C4) [13:28:39:827]: Executing op: IniWriteRemoveValue(Section=HELP SolidModel,Key=FILE_fr,Value=http://HS-PDM/jVue/help/fr/smpro/AutoVueOnLineHelp.html,Mode=0)
WriteIniValues: File: VueServer.ini
Section: HELP SolidModel
Key: FILE_fr, Value: http://HS-PDM/jVue/h...OnLineHelp.html
MSI (s) (88:C4) [13:28:39:843]: Executing op: IniWriteRemoveValue(Section=DMS,Key=DMS1,Value=http://HS-PDM:5098/servlet/SynergisDMS,Mode=0)
WriteIniValues: File: VueServer.ini
Section: DMS
Key: DMS1, Value: http://HS-PDM:5098/servlet/SynergisDMS
MSI (s) (88:C4) [13:28:39:843]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_en,Value=http://HS-PDM/jVue/help/en/pro/AutoVueOnLineHelp.html,Mode=0)
WriteIniValues: File: VueServer.ini
Section: HELP
Key: FILE_en, Value: http://HS-PDM/jVue/h...OnLineHelp.html
MSI (s) (88:C4) [13:28:39:843]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_de,Value=http://HS-PDM/jVue/help/de/pro/AutoVueOnLineHelp.html,Mode=0)
WriteIniValues: File: VueServer.ini
Section: HELP
Key: FILE_de, Value: http://HS-PDM/jVue/h...OnLineHelp.html
MSI (s) (88:C4) [13:28:39:859]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_fr,Value=http://HS-PDM/jVue/help/fr/pro/AutoVueOnLineHelp.html,Mode=0)
WriteIniValues: File: VueServer.ini
Section: HELP
Key: FILE_fr, Value: http://HS-PDM/jVue/h...OnLineHelp.html
MSI (s) (88:C4) [13:28:39:859]: Executing op: IniFilePath(File=AdeptExplorer.ini,Folder=C:\Program Files (x86)\Synergis\Adept Explorer\)
MSI (s) (88:C4) [13:28:39:859]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=MasterSite,Value=Adept,Mode=0)
WriteIniValues: File: AdeptExplorer.ini
Section: USERSETTINGS
Key: MasterSite, Value: Adept
MSI (s) (88:C4) [13:28:39:859]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=MachineName,Value=HS-PDM,Mode=0)
WriteIniValues: File: AdeptExplorer.ini
Section: USERSETTINGS
Key: MachineName, Value: HS-PDM
MSI (s) (88:C4) [13:28:39:874]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=WebCon,,Mode=0)
WriteIniValues: File: AdeptExplorer.ini
Section: USERSETTINGS
Key: WebCon, Value:
MSI (s) (88:C4) [13:28:39:874]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=CurrentUser,,Mode=0)
WriteIniValues: File: AdeptExplorer.ini
Section: USERSETTINGS
Key: CurrentUser, Value:
MSI (s) (88:C4) [13:28:39:874]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=Datasource,Value=Adept,Mode=0)
WriteIniValues: File: AdeptExplorer.ini
Section: USERSETTINGS
Key: Datasource, Value: Adept
MSI (s) (88:C4) [13:28:39:890]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=VirDirFiles,Value=C:\inetpub\wwwroot\Adept\,Mode=0)
WriteIniValues: File: AdeptExplorer.ini
Section: USERSETTINGS
Key: VirDirFiles, Value: C:\inetpub\wwwroot\Adept\
MSI (s) (88:C4) [13:28:39:890]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=AEVersion,Value=8.2.16,Mode=0)
WriteIniValues: File: AdeptExplorer.ini
Section: USERSETTINGS
Key: AEVersion, Value: 8.2.16
MSI (s) (88:C4) [13:28:39:890]: Executing op: ActionStart(Name=WiseVirtDirCallDll,,)
Action 13:28:39: WiseVirtDirCallDll.
MSI (s) (88:C4) [13:28:39:890]: Executing op: CustomActionSchedule(Action=WiseVirtDirCallDll,ActionType=3073,Source=BinaryData,Target=CreateWebSitesAndVDirs,)
MSI (s) (88:80) [13:28:39:921]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB72.tmp, Entrypoint: CreateWebSitesAndVDirs
WiseWeb: Action CreateWebSitesAndVDirs starting...
WiseWeb: All website creation complete
WiseWeb: Creating virtual directory/web directory (Adept)
Action 13:28:39: CreateVDir. Creating Virtual Directory
CreateVDir: Adept
WiseWeb: Failed to create/update virtual directory correctly
WiseWeb: Creating virtual directory/web directory (Adept/bin)
Action 13:28:39: CreateVDir. Creating Virtual Directory
CreateVDir: Adept/bin
WiseWeb: Failed to create/update virtual directory correctly
WiseWeb: Creating virtual directory/web directory (Adept/help)
Action 13:28:39: CreateVDir. Creating Virtual Directory
CreateVDir: Adept/help
WiseWeb: Failed to create/update virtual directory correctly
WiseWeb: All virtual directory/web directory creation complete
WiseWeb: Memory clean-up complete
WiseWeb: CreateWebSitesAndVDirs action ending
Action ended 13:28:40: InstallFinalize. Return value 3.
MSI (s) (88:C4) [13:28:40:015]: User policy value 'DisableRollback' is 0
MSI (s) (88:C4) [13:28:40:015]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:C4) [13:28:40:015]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=997026707,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)
MSI (s) (88:C4) [13:28:40:015]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (88:C4) [13:28:40:015]: Executing op: DialogInfo(Type=1,Argument=Synergis Adept Explorer 8.1)
MSI (s) (88:C4) [13:28:40:015]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files...,CleanupTemplate=File: [1])
Action 13:28:40: Rollback. Rolling back action:
MSI © (BC:0C) [13:28:40:015]: Note: 1: 2262 2: Billboard 3: -2147287038
Rollback: WiseVirtDirCallDll
MSI (s) (88:C4) [13:28:40:031]: Executing op: ActionStart(Name=WiseVirtDirCallDll,,)
MSI (s) (88:C4) [13:28:40:031]: Executing op: ProductInfo(ProductKey={7206BF5A-5261-4B95-B071-2BCD5BF576F7},ProductName=Synergis Adept Explorer 8.1,PackageName=AdeptExplorer.msi,Language=1033,Version=134348816,Assignment=0,ObsoleteArg=0,,,PackageCode={5140EFA0-8A30-4E49-99F1-0D1B848A6A44},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (88:C4) [13:28:40:031]: SHELL32::SHGetFolderPath returned: C:\Users\administrator.HOME-SHIELD\AppData\Roaming
Rollback: Writing INI file values...
MSI (s) (88:C4) [13:28:40:031]: Executing op: ActionStart(Name=WriteIniValues,Description=Writing INI file values...,Template=File: [1]
Section: [2]
Key: [3], Value: [4])
MSI (s) (88:C4) [13:28:40:031]: Executing op: IniFilePath(File=AdeptExplorer.ini,Folder=C:\Program Files (x86)\Synergis\Adept Explorer\)
MSI (s) (88:C4) [13:28:40:031]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=AEVersion,Value=8.2.16,Mode=2)
MSI (s) (88:C4) [13:28:40:031]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=VirDirFiles,Value=C:\inetpub\wwwroot\Adept\,Mode=2)
MSI (s) (88:C4) [13:28:40:031]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=Datasource,Value=Adept,Mode=2)
MSI (s) (88:C4) [13:28:40:046]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=CurrentUser,,Mode=2)
MSI (s) (88:C4) [13:28:40:046]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=WebCon,,Mode=2)
MSI (s) (88:C4) [13:28:40:046]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=MachineName,Value=HS-PDM,Mode=2)
MSI (s) (88:C4) [13:28:40:046]: Executing op: IniWriteRemoveValue(Section=USERSETTINGS,Key=MasterSite,Value=Adept,Mode=2)
MSI (s) (88:C4) [13:28:40:062]: Executing op: IniFilePath(File=VueServer.ini,Folder=C:\Program Files (x86)\jVue\bin\)
MSI (s) (88:C4) [13:28:40:062]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_fr,Value=http://HS-PDM/jVue/help/fr/pro/AutoVueOnLineHelp.html,Mode=2)
MSI (s) (88:C4) [13:28:40:062]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_fr,Value=http://hs-pdm.home-shield.com/jVue/help/fr/AutoVueOnLineHelp.html,Mode=0)
MSI (s) (88:C4) [13:28:40:062]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_de,Value=http://HS-PDM/jVue/help/de/pro/AutoVueOnLineHelp.html,Mode=2)
MSI (s) (88:C4) [13:28:40:062]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_de,Value=http://hs-pdm.home-shield.com/jVue/help/de/AutoVueOnLineHelp.html,Mode=0)
MSI (s) (88:C4) [13:28:40:077]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_en,Value=http://HS-PDM/jVue/help/en/pro/AutoVueOnLineHelp.html,Mode=2)
MSI (s) (88:C4) [13:28:40:077]: Executing op: IniWriteRemoveValue(Section=HELP,Key=FILE_en,Value=http://hs-pdm.home-shield.com/jVue/help/en/AutoVueOnLineHelp.html,Mode=0)
MSI (s) (88:C4) [13:28:40:077]: Executing op: IniWriteRemoveValue(Section=DMS,Key=DMS1,Value=http://HS-PDM:5098/servlet/SynergisDMS,Mode=2)
MSI (s) (88:C4) [13:28:40:093]: Executing op: IniWriteRemoveValue(Section=HELP SolidModel,Key=FILE_fr,Value=http://HS-PDM/jVue/help/fr/smpro/AutoVueOnLineHelp.html,Mode=2)
MSI (s) (88:C4) [13:28:40:093]: Executing op: IniWriteRemoveValue(Section=HELP SolidModel,Key=FILE_de,Value=http://HS-PDM/jVue/help/de/smpro/AutoVueOnLineHelp.html,Mode=2)
MSI (s) (88:C4) [13:28:40:093]: Executing op: IniWriteRemoveValue(Section=HELP SolidModel,Key=FILE_en,Value=http://HS-PDM/jVue/help/en/smpro/AutoVueOnLineHelp.html,Mode=2)
MSI (s) (88:C4) [13:28:40:109]: Executing op: IniFilePath(File=allusers.ini,Folder=C:\Program Files (x86)\jVue\bin\)
MSI (s) (88:C4) [13:28:40:109]: Executing op: IniWriteRemoveValue(Section=MRKFONT,Key=FACE,Value=SansSerif,Mode=2)
MSI (s) (88:C4) [13:28:40:109]: Executing op: IniWriteRemoveValue(Section=MRKFONT,Key=ISITALIC,Value=0,Mode=2)
MSI (s) (88:C4) [13:28:40:124]: Executing op: IniWriteRemoveValue(Section=MRKFONT,Key=ISUNDERLINE,Value=0,Mode=2)
MSI (s) (88:C4) [13:28:40:124]: Executing op: IniWriteRemoveValue(Section=MRKFONT,Key=SIZE,Value=22,Mode=2)
MSI (s) (88:C4) [13:28:40:140]: Executing op: IniWriteRemoveValue(Section=MRKFONT,Key=ISBOLD,Value=0,Mode=2)
MSI (s) (88:C4) [13:28:40:140]: Executing op: IniWriteRemoveValue(Section=PENSETTINGS,Key=PEN0,Value=alt1,0=    0.01,1=    0.01,2=    0.01,3=    0.01,4=    0.01,5=    0.01,6=    0.01,7=    0.01,8=    0.01,9=    0.01,10=    0.01,11=    0.01,12=    0.01,13=    0.01,14=    0.01,15=    0.01,16=    0.01,17=    0.01,18=    0.01,19=    0.01,20=    0.01,21=    0.01,22=    0.01,23=    0.01,24=    0.01,25=    0.01,26=    0.01,27=    0.01,28=    0.01,29=    0.01,30=    0.01,31=    0.01,32=    0.01,33=    0.01,34=    0.01,35=    0.01,36=    0.01,37=    0.01,38=    0.01,39=    0.01,40=    0.01,41=    0.01,42=    0.01,43=    0.01,44=    0.01,45=    0.01,46=    0.01,47=    0.01,48=    0.01,49=    0.01,50=    0.01,51=    0.01,52=    0.01,53=    0.01,54=    0.01,55=    0.01,56=    0.01,57=    0.01,58=    0.01,59=    0.01,60=    0.01,61=    0.01,62=    0.01,63=    0.01,64=    0.01,65=    0.01,66=    0.01,67=    0.01,68=    0.01,69=    0.01,70=    0.01,71=    0.01,72=    0.01,73=    0.01,74=    0.01,75=    0.01,76=    0.01,77
MSI (s) (88:C4) [13:28:40:156]: Executing op: IniWriteRemoveValue(Section=PENSETTINGS,Key=SELECTEDPEN,Value=alt1,Mode=2)
MSI (s) (88:C4) [13:28:40:171]: Executing op: IniWriteRemoveValue(Section=PENSETTINGS,Key=PEN1,Value=alt2,0=    0.05,1=    0.05,2=    0.05,3=    0.05,4=    0.05,5=    0.05,6=    0.05,7=    0.05,8=    0.05,9=    0.05,10=    0.05,11=    0.05,12=    0.05,13=    0.05,14=    0.05,15=    0.05,16=    0.05,17=    0.05,18=    0.05,19=    0.05,20=    0.05,21=    0.05,22=    0.05,23=    0.05,24=    0.05,25=    0.05,26=    0.05,27=    0.05,28=    0.05,29=    0.05,30=    0.05,31=    0.05,32=    0.05,33=    0.05,34=    0.05,35=    0.05,36=    0.05,37=    0.05,38=    0.05,39=    0.05,40=    0.05,41=    0.05,42=    0.05,43=    0.05,44=    0.05,45=    0.05,46=    0.05,47=    0.05,48=    0.05,49=    0.05,50=    0.05,51=    0.05,52=    0.05,53=    0.05,54=    0.05,55=    0.05,56=    0.05,57=    0.05,58=    0.05,59=    0.05,60=    0.05,61=    0.05,62=    0.05,63=    0.05,64=    0.05,65=    0.05,66=    0.05,67=    0.05,68=    0.05,69=    0.05,70=    0.05,71=    0.05,72=    0.05,73=    0.05,74=    0.05,75=    0.05,76=    0.05,77
MSI (s) (88:C4) [13:28:40:171]: Executing op: IniWriteRemoveValue(Section=PENSETTINGS,Key=UNITS,Value=0,Mode=2)
MSI (s) (88:C4) [13:28:40:187]: Executing op: IniWriteRemoveValue(Section=PRINTWATERMARK,Key=FONTSTYLE,Value=0,Mode=2)
MSI (s) (88:C4) [13:28:40:187]: Executing op: IniWriteRemoveValue(Section=PRINTWATERMARK,Key=ORIENTATION,Value=0,Mode=2)
MSI (s) (88:C4) [13:28:40:187]: Executing op: IniWriteRemoveValue(Section=PRINTWATERMARK,Key=FONTNAME,Value=Arial,Mode=2)
MSI (s) (88:C4) [13:28:40:187]: Executing op: IniWriteRemoveValue(Section=PRINTWATERMARK,Key=FONTSIZE,Value=28,Mode=2)
MSI (s) (88:C4) [13:28:40:202]: Executing op: IniWriteRemoveValue(Section=PRINTWATERMARK,Key=TEXT,Value=%X<Watermark>,Mode=2)
MSI (s) (88:C4) [13:28:40:202]: Executing op: IniWriteRemoveValue(Section=PRINTHEADERS,Key=BOTTOMRIGHTTEXT,Value=%p of %n,Mode=2)
MSI (s) (88:C4) [13:28:40:202]: Executing op: IniWriteRemoveValue(Section=PRINTHEADERS,Key=TOPCENTERTEXT,Value=%X<FileNE>:%X<Watermark>,Mode=2)
MSI (s) (88:C4) [13:28:40:218]: Executing op: IniWriteRemoveValue(Section=Options,Key=AIBACKGROUND,Value=0,Mode=2)
MSI (s) (88:C4) [13:28:40:218]: Executing op: IniFilePath(File=csireg.ini,Folder=C:\Program Files (x86)\jVue\bin\)
MSI (s) (88:C4) [13:28:40:218]: Executing op: IniWriteRemoveValue(Section=Registration,Key=Serial Number,Value=353-756-0000000-30,Mode=2)
MSI (s) (88:C4) [13:28:40:218]: Executing op: IniWriteRemoveValue(Section=Registration,Key=Serial Number,Value=353-756-0000000-30,Mode=0)
MSI (s) (88:C4) [13:28:40:218]: Executing op: IniWriteRemoveValue(Section=Registration,Key=ServicePack,Value=1,Mode=2)
MSI (s) (88:C4) [13:28:40:234]: Executing op: IniWriteRemoveValue(Section=Registration,Key=ServicePack,Value=1,Mode=0)
MSI (s) (88:C4) [13:28:40:234]: Executing op: IniWriteRemoveValue(Section=Registration,Key=Company,Value=HOMESHIELD,Mode=2)
MSI (s) (88:C4) [13:28:40:234]: Executing op: IniWriteRemoveValue(Section=Registration,Key=Company,Value=Microsoft,Mode=0)
MSI (s) (88:C4) [13:28:40:234]: Executing op: IniWriteRemoveValue(Section=Registration,Key=License,Value=P=CS&T=CONC&B=AV3DP&FC=Office:LH,2D:LH,3D:LH&N=100000&TO=1200&IP=127.0.0.1&I=2007/10/17&V=2017/10/14&SN=353-756-0000000-30&RL=19.3&C=1572157462,Mode=2)
MSI (s) (88:C4) [13:28:40:234]: Executing op: IniWriteRemoveValue(Section=Registration,Key=License,Value=P=CS&T=CONC&B=AV3DP&FC=Office:LH,2D:LH,3D:LH&N=100000&TO=1200&IP=127.0.0.1&I=2007/10/17&V=2017/10/14&SN=353-756-0000000-30&RL=19.3&C=1572157462,Mode=0)
MSI (s) (88:C4) [13:28:40:249]: Executing op: IniWriteRemoveValue(Section=Registration,Key=User,Value=Troy Olson,Mode=2)
MSI (s) (88:C4) [13:28:40:249]: Executing op: IniWriteRemoveValue(Section=Registration,Key=User,Value=Microsoft,Mode=0)
Rollback: Writing system registry values...
MSI (s) (88:C4) [13:28:40:249]: Executing op: ActionStart(Name=WriteRegistryValues,Description=Writing system registry values...,Template=Key: [1]
Name: [2]
Value: [3])
MSI (s) (88:C4) [13:28:40:249]: Executing op:

VBScab

VBScab
  • Full Members
  • 436 posts

Posted 16 November 2009 - 16:36

QUOTE
Action 13:28:39: CreateVDir. Creating Virtual Directory
CreateVDir: Adept
WiseWeb: Failed to create/update virtual directory correctl

Abandon the brain-dead Wise Custom Actions. I have never yet used them and had them completely successfully. At one client - who was adamanat we should use them, a colleague and I spent almost a week running tests and never really got to the bottom of why they failed.

Use the IIS-bundled VBSs instead. They're much more reliable and as they're scripts, you can edit them so that they can output information (e.g. errors!) to the MSI log.
- Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you.
- Try using http://www.google.com before posting.
- I answer questions only via forums. Please appreciate the time I give here and don't send me personal emails.

Superfreak3

Superfreak3
  • Full Members
  • 437 posts

Posted 16 November 2009 - 17:43

Adding the IIS 6 compatibility pack solved our problem. That was easy enough. Not I have to tweak my install wrapper or the installation .msi itself to detect the absence of this and warn.


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