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Uninstall Intranet Setup throw Add/Remove Programs


1 reply to this topic

saar netzer

saar netzer
  • Members
  • 17 posts

Posted 29 April 2002 - 11:34

After Installing an Intranet Media setup it's unable to uninstall the installation throw the add/remove programes menu on Windows XP.
by Clicking on the component that i wish to uninstall nothing happens. any idease?

Taco Bell

Taco Bell

    IS6 Expert

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Posted 29 April 2002 - 14:35

First off, since you're using WinXP, have you moved up to IS 6.31?  If not, please do so by downloading & applying the patch.  Then rebuild and re-run your setup.  Otherwise this new OS will not be properly supported.

Do the supporting/referenced uninstall files exist?  They should reside under:
C:\Program Files\InstallShield Installation Information\<Install GUID>

Also, checkout the registry for the command which Add/Remove Programs is trying to use.  It should reside under:
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\<Install GUID>\UninstallString

Try that stuff for starters and let us know.
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