1 reply to this topic

[nitinp]

Hello,
We have a software package made using InstallShield Developer 8.0 and are planning to upgrade to 10.5. As part of this, I used the evaluation version of 10.5 to convert our software package from 8.0 to 10.5. Now the virtual directories which are created using InstallShield don't work anymore.

I am pasting some lines which I found from the MSI log file which are relevant to this problem below :
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MSI (s) (2C:B8) [16:22:55:955]: Doing action: caExtractIISSuppFiles1
Action start 16:22:55: caExtractIISSuppFiles1.
MSI (s) (2C:94) [16:22:55:986]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI18F1.tmp, Entrypoint: ExtractIISTables
MSI (s) (2C:C4) [16:22:55:986]: Generating random cookie.
MSI (s) (2C:C4) [16:22:55:986]: Created Custom Action Server with PID 5812 (0x16B4).
MSI (s) (2C:44) [16:22:56:033]: Running as a service.
MSI (s) (2C:44) [16:22:56:033]: Hello, I'm your 32bit Impersonated custom action server.
Action 16:22:56: Progress Custom Action. Extracting information for IIS virtual directories...
MSI (s) (2C!70) [16:22:56:407]: Note: 1: 2711 2: VRootKey1_Comp
1: Error with IISRT: 259
MSI (s) (2C:94) [16:22:56:407]: Leaked MSIHANDLE (14) of type 790541 for thread 6000
MSI (s) (2C:94) [16:22:56:407]: Leaked MSIHANDLE (13) of type 790531 for thread 6000
MSI (s) (2C:94) [16:22:56:407]: Leaked MSIHANDLE (12) of type 790531 for thread 6000
MSI (s) (2C:94) [16:22:56:407]: Leaked MSIHANDLE (11) of type 790531 for thread 6000
MSI (s) (2C:94) [16:22:56:407]: Leaked MSIHANDLE (10) of type 790531 for thread 6000
MSI (s) (2C:94) [16:22:56:407]: Note: 1: 2769 2: caExtractIISSuppFiles1 3: 5
DEBUG: Error 2769: Custom Action caExtractIISSuppFiles1 did not close 5 MSIHANDLEs.
Internal Error 2769. caExtractIISSuppFiles1, 5
Action ended 16:22:56: caExtractIISSuppFiles1. Return value 3.
Action ended 16:22:56: INSTALL. Return value 3.
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After upgrading, whenever I try to install any component that requires the creation of Virtual Directories, the Install rolls back. Also uninstall rolls back due to this problem. I deleted the Virtual Directories as well as the custom actions for creating Virual Directories and then it installs and uninstall fine without rolling back but ofcourse then no Virtual Directories are created. This makes it evident that Virtual Directory creation settings were not converted properly from 8.0 to 10.5.

Any help would be greatly appreciated.

Thank you,
Nitin

[Stefan Krueger]

Looks like the component that's associated to the virtual directory is missing or no longer connected to a feature. Please double check these settings in the IIS view and the setup design view.
Note that in this new version you can specify a virtual root in addition to the virtual directory. I guess the root is missing or hasn't been created properly during the conversion.