27 replies to this topic

[Stefan Krueger]

The DosExecPgm mailing list has been closed and replaced by this public discussion forum. In this thread you'll find the archived messages from the mailing list. This archive is read-only, please post new messages in new threads.

[Stefan Krueger]

Date:  Jan 25 2001 12:37:52 EST  
From:  "Robert Thornton" <Rthornton@demandsolutions.com>  
Subject:  [DosExecPgm] 6.11 with 0x800400707  

Hello,

I tried to look at the list archive, but it said no messages had been
posted to the list, so I thought I'd try sending something to see if
anyone was out there.

I have a user who is trying to install one of our products and having
problems on 3 out of 8 machines.  These are 8 laptops, all running
Windows 95A, some with the French localization, some with IE 4, some
with IE 5.  There is no consistency between the ones with the
localization or with a certain version of IE, in the three machines
where it fails.  They have turned off everything so there are no
programs in the System Tray, they disable their Virus Scanner (Norton),
they've emptied out their Temp directory, and cleaned out the registry
for all references to InstallShield as well as our products.  The
install starts up and gets to the end of the "<product> Setup is
preparing the InstallShield Wizard..." progress bar, and then this error
appears.  The click Ok, they get the error again immiediately, they
click Ok a second time, and then the install will continue as normal.
However, if they choose a Typical install, nothing gets installed, and
if they choose Custom, then no components are listed as installable.
The install was created with IS Pro 6.11.

Anyone had any luck finding a workaround or solution to this problem, or
any ideas to try?

Best regards,

Rob Thornton

[Stefan Krueger]

Date:  Jan 26 2001 06:36:29 EST  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  Re: [DosExecPgm] 6.11 with 0x800400707  

Are they connected to a network? Some people have reported that changing the
network configuration (disconnecting, connecting, removing network support) has
helped, "sometimes". This error is very weired, and there's no solution or
workaround (except format c:).

InstallShield is researching this problem. They should have (or receive soon) a
hard disk drive with a configuration that exposes the behaviour. Hopefully this
will enable them to reproduce the problem and solve it.

BTW the list archive was empty because the list just moved to ListBot. It didn't
have an archive before.

Kind regards,

Stefan Krueger
skrueger@installsite.org

[Stefan Krueger]

Date:  Jan 26 2001 13:17:09 EST  
From:  "Robert Thornton" <Rthornton@demandsolutions.com>  
Subject:  RE: [DosExecPgm] 6.11 with 0x800400707  

Just to let everyone know, InstallShield told me to upgrade to 6.12 and
rebuild the media.  I did that and it had no effect.  The second thing
they told me to do was upgrade to 6.22 and rebuild.  I did that and it
worked.  So 6.22 was a solution for me.

Rob

[Stefan Krueger]

Date:  Jan 26 2001 13:52:13 EST  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  Re: [DosExecPgm] 6.22 fixed the problem  

You are the first person I know of reporting that an update solved the problem.
Did you have the 0x800400707 error during setup initialization, or the
DosExecPgm?

Kind regards,

Stefan Krueger
skrueger@installsite.org

[Stefan Krueger]

Date:  Jan 26 2001 13:55:58 EST  
From:  "Robert Thornton" <Rthornton@demandsolutions.com>  
Subject:  RE: [DosExecPgm] 6.22 fixed the problem  

It was during setup initialization.  It occurred at the end of the
"setup is preparing the InstallShield Wizard..." progress bar.  

Rob

[Stefan Krueger]

Date:  Jan 26 2001 13:56:09 EST  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  Re: [DosExecPgm] 6.22 fixed the problem  

> It was during setup initialization.  It occurred at the end of the
> "setup is preparing the InstallShield Wizard..." progress bar.  

... and it was 0x800400707 or DosExecPgm ?

(typically you get DosExecPgm with IS 6.1, and 0x800400707 with 6.2)

--
Stefan

[Stefan Krueger]

Date:  Jan 26 2001 14:04:09 EST  
From:  "Robert Thornton" <Rthornton@demandsolutions.com>  
Subject:  RE: [DosExecPgm] 6.22 fixed the problem  

Apparently I was the exception to the rule.  I was getting the
0x800400707 in IS 6.11 and 6.12.

Rob

[Stefan Krueger]

Hi Robert,

How did you "upgrade" installshield? By running the ikernel.exe update?

Thanks, Barry

OCLC

[Stefan Krueger]

Date:  Jan 30 2001 11:51:05 EST  
From:  Puppyteeth@aol.com  
Subject:  [DosExecPgm] Fixed mine  

Hi, my name is Carrie. I was following the thread. I FINALLY fixed my puter.
I have a 1998 Compaq, InstallShield 6.21, Windows 98, IE 5.0, with Quicken
2000 installed. I tried to install QuickBooks Pro 2001. I was told I needed
IE 5.5. So I downloaded it(5.5)  and tried re-loading quickbooks and
unloading and reloading and eventually froze quickbooks in there. It wouldnt
install or uninstall. I unloaded Quicken hoping that would help...it didnt.
Finally yesterday I went to WinSite and downloaded a trial version of
Add/Remove Plus 2000 which completely removes a program. It worked. I used it
to completely remove QuickBooks and then was able to load it again
completely... no problem. Hope this helps someone...
Carrie  

[Stefan Krueger]

Date:  Jan 30 2001 14:28:26 EST  
From:  slbeals@ra.rockwell.com  
Subject:  Re: [DosExecPgm] Fixed mine  

Carrie,

I don't believe that has anything to do with the problem that we've been
discussing... It may simply be another symptom.

Sandra Beals

[Stefan Krueger]

Date:  Feb 02 2001 13:00:20 EST  
From:  =?utf-8?B?UmVpbmFsZG8gQmFycm9z?= <reinaldob@telemar.com.br>  
Subject:  [DosExecPgm] =?utf-8?B?Rlc6IEluc3RhbGwgU2hpZWxkIHByb2JsZW0gaW4gV2luZG93cyAy?==?utf-8?B?MDAw?=  

> -----Original Message-----
>From: Reinaldo Barros  
>Sent:sexta-feira, 2 de fevereiro de 2001 15:27
>To:'InstallSite@listbot.com'
>Subject:Install Shield problem in Windows 2000
>
>Folks,
>I am having problems do install Siebel in windows 2000. the error "The
>argument string passed to DosExecPgm is not correct", I ´ve already tried
>to:
>- CLEAN TEMP directory
>- Restart windows
>- Scandisk
>- Delete engine directory and
>- reinstall IE5
>
>Anyone has a new workaround or a software to fix this problem?
>
>tks,
>Reinaldo Barros

[Stefan Krueger]

Date:  Mar 13 2001 11:33:57 EST  
From:  "Adler, Michael" <MAdler@WIPFLI.com>  
Subject:  [DosExecPgm] Any Ideas?  

I am getting this error on 3 different laptops. They are all running Win2K
Pro. One difference is that on one of them I get the "DosExecPgm" error and
the other two produce the other error. I recently rebuilt one of these
laptop and monitored for this error along the way. I installed Win2k Pro and
tested for the error, it did not occur. I installed the drivers for the
laptop (Compaq Armada E500) and all the patches for Win2K Pro and tested for
the error, it did not occur. The error was noticed after I joined the Win
NT4 domain of my company. Since that step I can not get rid of the error.
Does anyone have any ideas? I'm not sure what version of Installshield  that
the software company is using to build the install. I am in contact with
them also but have not had any luck.

Michael Adler
Senior Consultant
Wipfli Ullrich Bertelson LLP
Office:  (920) 430-3328
Mobile: (920) 915-0691
madler@wipfli.com
<http://www.wipfli.com>

[Stefan Krueger]

Date:  Mar 15 2001 16:31:32 EST  
From:  "Adler, Michael" <MAdler@WIPFLI.com>  
Subject:  [DosExecPgm] I can reproduce this problem at will  

I have been able to reproduce this problem numerous times on different
hardware. It is not very difficult. In one example I took a Compaq Armada
1750 and installed vanilla Win2k Pro, no updates, no SPs, etc. The only
external hardware used was a Xircom CBE2-100 network card. The installation
CD was Great Plains Siebel Front Office 6.0 Client. It uses version
6.2.100.1253 of InstallShield based on the version of IKernel.exe. After
installing Win2k and logging in as Administrator I ran the installation for
GPSFO it worked, no error. I then joined my companies Windows NT4 network
domain and rebooted. The error now occurs everytime I run the install.

I don't have an answer for this problem but maybe this will help come up
with a solution.

Michael Adler
Senior Consultant
Wipfli Ullrich Bertelson LLP
Office:  (920) 430-3328
Mobile: (920) 915-0691
madler@wipfli.com
<http://www.wipfli.com>

[Stefan Krueger]

Date:  Mar 30 2001 09:10:21 EST  
From:  Callum Potter <CallumP@princetonsoftech.com>  
Subject:  [DosExecPgm] dosexecpgm and 0x80040707  

In trying to install on a few customer sites, we have encountered this
problem, and so far found no solution.

We use IS 6.1 and there we get the dosexecpgm error message, i have tried
updating the ikernel to 6.2.2 version using InstallShields package and the
error changes to the 0x80040707 form.

For what its worth - here are the environment details:

> Windows version,  NT 4
> language English
> service pack, SP 6a
> regional settings, English (UK)
> virus scanners, Norton Antivirus (version 7.03)
> Internet Explorer, version 5
>
> other installed software packages
> Visual Studio 6 - Visual Basic, Visual SourceSafe, Visual Interdev
> SQL Server 6.5
> SQL Server 7
> MSDN
> Windows NT 4 Option Pack (MTS, PWS)
> MS Exchange
> MS Schedule
> MS Office 95 (Word, Excel, Powerpoint)
> MS Access 97
> Visio professional
> Ascent Capture 3.2
> RMS Change Management
> ABT Team Workbench
> Seagate Crystal Reports 7

Same customer has 95 machines that install with no problem. 3 NT machines
exhibit this problem.

Any thoughts on lines of inquiry would be appreciated.

Thanks,

Callum

Callum Potter
Technical Support
Princeton Softech
Westmoreland House
80-86 Bath Road, Cheltenham
Gloucestershire GL53 7JT England
+44.(0).1242.229703
CPotter@PrincetonSoftech.com
http://princetonsoftech.com

[Stefan Krueger]

Date:  Apr 04 2001 10:01:22 EDT  
From:  Hans Petri <j.m.petri@IS.TWI.TUDelft.NL>  
Subject:  [DosExecPgm] Experts on 0x80040707?  

I understood that this is a discussion list for the error 0x80040707
in InstallShield and that we are all invited to provide as much info
as possible. So here I go:

I'm just an end-user of PGP Freeware 703, so rebuilding etc. is no
option for me. As only on some machines manifest this problem it
may be some third party 'updated' dll causes the problem. I will exactly

describe the situation below:

OS: Windows '98 SE with all updates from Microsoft

Installing PGP Freeware 703 (digital signature correct, so file is not
corrupt) I got the following behaviour, which is likely caused by
InstallShield:

  Executing PGPfreeware7.0.3.exe starts with the pop-up:
     PGP Self-extracting archive
         Please wait while PGP extracts the files which will install
         this application for you

The progress-indicator shows a full blue bar after some time

  Next, the following pop-up is shown:
     PGP Install Wizard
        PGP Setup is preparing the PGP Install Wizard, which will
        guide you through the rest of the setup process. Please wait.

The progress indicator runs until 100%. Then the following window
pops up:

     Internal Failure
        Error Number: 0x80040707
        Description:

After clicking Ok, the last window pops up again.
After clicking Ok again, the PGP Install Wizard comes with the
finish window, but unfortunately no PGP has been installed.

Does any InstallShield expert has an idea about:
- what causes this error
- which dll's are usually called at this point of installation (gives me

  the possibility to compare them between working and failing
  installations)

Thank you all for your time!

Regards,
Hans Petri.

--
J.M. Petri - System Developer / System Manager
Delft University of Technology
Faculty of Information Technology and Systems
Department of Information Systems and Software Engineering
Mail: PO Box 356 - 2600 AJ Delft - The Netherlands
Phone: +31 15 278 25 38 - Telefax: +31 15 278 66 32
email: J.M.Petri@IS.TWI.TUDelft.NL
web: http://is.twi.tudelft.nl/~winfpet
pgp key: http://is.twi.tudelf...fpet/pubkey.asc

[Stefan Krueger]

Date:  May 09 2001 09:28:52 EDT  
From:  "Johan Parlevliet" <parlevjo@nbbs.nl>  
Subject:  [DosExecPgm] dosexecpgm problem when installing a product  

I am desperate. I cannot install a product which has to go live in a month.
One pc it worked, the other pc's donot.
I have tried to make the pc's almost the same, but still each time the
dosexecpgm problem.

Is there still no solution for this problem.
The work around's clearing TEMP dir, delete engine directory in common file of
installshield, scandisk,reinstall internet explorer v5.5 did not work either.

Does anybody know the solution

Johan Parlevliet.

[Stefan Krueger]

Date:  May 09 2001 10:21:52 EDT  
From:  "Shaieb, Mohamad (UK - Epson)" <mshaieb@bw-deloitte.com>  
Subject:  RE: [DosExecPgm] dosexecpgm problem when installing a product  

Rebuilding my installation files with IS 6.3 fixed the problem for me.

[Stefan Krueger]

Date:  May 09 2001 10:37:43 EDT  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  Re: [DosExecPgm] dosexecpgm problem when installing a product  

That's very interesting. Has anyone else tested with the new IS 6.30 maintenance
release?
you may not even need to rebuild your setup. Running any setup created with 6.30
(e.g. an empty dummy setup) should update the iKernel engine on the target
machine. Thereafter even your setup built with 6.1 or 6.2 should use the newer
engine. So you can try this without actually updating to 6.30.

Stefan Krueger
Setup Consultant
skrueger@installsite.org

// InstallSite - Resources for Setup Developers
// http://www.installsite.org

[Stefan Krueger]

Date:  May 09 2001 12:15:36 EDT  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  Re: [DosExecPgm] dosexecpgm problem when installing a product  

To make updating the InstallShield engine on your test machine as easy as
possible I've created an "empty" setup with IS 6.30. All it does it initialize
(and thus update the engine files on the target machine), display a message box
and abort (in OnBegin).
The file can be downloaded from
http://www.installsi.../DosExecPgm.exe
(file name is case sensitive!)

I'm looking forward to the test results.

Stefan Krueger
Setup Consultant
skrueger@installsite.org

// InstallSite - Resources for Setup Developers
// http://www.installsite.org

[Stefan Krueger]

Date:  May 09 2001 17:15:57 EDT  
From:  "Johan Parlevliet" <parlevjo@nbbs.nl>  
Subject:  Re: [DosExecPgm] dosexecpgm problem when installing a product  

Met vriendelijke groetIt's a pitty, Installing
http://www.installsi.../DosExecPgm.exe does not work.

It updates the installshield engine files in the common files folder but the
setup now fails with an error:

Internal failure
Error number: %x80040707
Description:

How about replacing the old setup.exe with the new one from 6.30

Met vriendelijke groet/With kind regards

Johan Parlevliet

NBBS Reizen BV
E-mail: parlevjo@nbbs.nl
Internet: http://www.nbbs.nl
Tel: +31-(0)71-5688706
Fax: +31-(0)71-5688889

[Stefan Krueger]

Date:  May 10 2001 05:17:23 EDT  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  Re: [DosExecPgm] dosexecpgm problem when installing a product  

I guess you were using IS 6.1 before. 0x80040707 and DosExecPgm are actual the
same error. Only the error message changed from IS 6.1 to IS 6.2 (and 6.3). So
it seems that it's not fixed, at least not in the 6.3 engine files.

You can try with the setup.exe from 6.3. Start the DosExecPgm.exe you
downloaded. When the message box appears, look in your TEMP directory. You will
find the setup files there (in a sub folder).

If this doesn't fix the problem either, there's still a chance that rebuilding
the setup with 6.3 could solve the problem. However that would require that you
update your InstallShield version.

BTW does the problem happen with ANY setup on the failing machine, or is it just
reproducible with ONE setup project? If it's a machine problem (which I believe
is the case with the DosExecPgm error) then you should have had the same problem
with my DosExecPgm.exe setup, right? So this might indicate that 6.3 is the
solution. (Hoping...)

Stefan Krueger
Setup Consultant
skrueger@installsite.org

// InstallSite - Resources for Setup Developers
// http://www.installsite.org

[Stefan Krueger]

Date:  May 10 2001 09:50:20 EDT  
From:  "Johan Parlevliet" <parlevjo@nbbs.nl>  
Subject:  Re: [DosExecPgm] dosexecpgm problem when installing a product  

Nop

The new setup.exe does not do the trick, still the same error.

I cannot rebuild the set-up because the product is not of us. We even does not
have installshield at all.
And the people from which it is are not so coorperative .
They say that i am the only one with the problem and they refuse to do
something.

We have to put more pressure on those people.

Thanks for your work so far.

I had the problem on 2 machines.
One machine just had received a new image (complete harddisk image) for testing.
The whole depart will get the new image.
So if the whole appartment gets the new image. I will not be able to install
that product on any machine of that department.

It is ONE setup project which fails.

The DosExecPgm.exe setup runs fine. But you are not installing any files in
that setup.

[Stefan Krueger]

Date:  May 10 2001 10:26:33 EDT  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  Re: [DosExecPgm] dosexecpgm problem when installing a product  

> The DosExecPgm.exe setup runs fine. But you are not installing any files in
that setup.

Granted, but the error occurs during setup initialization. No script is executed
and no files are installed at that time. So that shouldn't make a difference.

Kind regards,

Stefan Krueger
skrueger@installsite.org

[Stefan Krueger]

Date:  May 15 2001 11:25:52 EDT  
From:  "Bill Oberkirsch" <billo@signalscape.com>  
Subject:  [DosExecPgm] Unhandled Exception X Error Number: 0x80040707  

Hi,
I am getting the below error message when I try to install our software on
some Win NT work stations.  The OS that this is happing on is NT 4.0 SP6, I
am using InstallShield Professional edition 2000 (6.11).  My scripts are
compiled on Windows 2000.  The error occurs before it even gets to my
installation scripts.  Our splash screen comes up and then there is the
dialog box for preparing InstallShield and once it is half way through on
the task bar it crashes with the below message. Some of the machines are
networked and other are not, (it fails on both).
Other flakiness I have been seeing with IS6.11 and NT 4.0 SP6 is that on
some all .dlls get registered where as others only a few fail to register.
I am using the Installshield Self register option for the registration of
the dlls.
Will IPSI6.3 fix this flakiness with Win NT?

Unhandled Exception
----------------------------------------------------------------------------
---------------------------------------------------------------------------
X Error Number: 0x80040707
  Description: Dll function call crashed: ISRT.VerGetFileVersion

  Setup will now terminate.
                                              --------
                                              | OK |
                                              --------

Any help would be greatly appreceated.

_____________________
Bill Oberkirsch
Software Technician
Signalscape, Inc.
(919)859-4565 x 128
BillO@Signalscape.com

[Stefan Krueger]

Date:  Jun 19 2001 04:28:12 EDT  
From:  =?iso-8859-1?Q?Stefan_Kr=FCger?= <skrueger@installsite.org>  
Subject:  [DosExecPgm] Fw: 0x80040707  

The below information was sent to me by e-mail, and I'm forwarding it to the
list to see if it helps some of you.
Please send your replies to the list so everyone can read them:
dosexecpgm@listbot.com
--
Stefan Krueger

----- Original Message -----
From: "Howe, Anthony (A.M.)" <ahowe1@ford.com>
To: <skrueger@installsite.org>
Sent: Friday, June 08, 2001 12:58 PM
Subject: 0x80040707

> Stefan,
>
> Over the past few weeks I have also been battling with the error messages
0x80040707 and the DosExecPgm while trying to install Siebel 2000 onto NT4 SP6a.
We finally came up with something that works - the trouble seems to be caused by
ODBC drivers, so we have installed MS SQL 6.5 client onto the workstations, and
this has solved the above issues. It may be worth trying this with products
apart from Siebel.
>
> Let me know if it works!
>
> Thanks.
>
> Tony Howe.
>
> Regards,
>
> Anthony Howe
> Siebel Application Development Team Leader
> GOT Team
> CSC, Abbot House
> Tel: (01727) 793373 Fax: (01727) 793411
> e-mail: ahowe1@ford.com

[Stefan Krueger]

Date:  Jun 19 2001 05:41:41 EDT  
From:  Aviad Offer <aoffer@precise.com>  
Subject:  RE: [DosExecPgm] Fw: 0x80040707  

We found that if you install something that was made with "Package &
Deployment Wizard"
of VB6, and then try to run the IS it goes with not problem.
Aviad.

[Stefan Krueger]

Date:  Jun 29 2001 11:20:01 EDT  
From:  Phu Me <pm@greycon.com>  
Subject:  [DosExecPgm] Internal Error 0x80040707  

Like many other people, we are currently experiencing this error during the extraction of the setup media.

Developement details:

English Windows 2000 SP1,
192MB RAM
InstallShield 6.12,
DAO, VB6 and ODBC objects
Setup is 45MB.

Client system details:

French Windows NT 4 (SP5),
Internet Explorer 4.
128MB RAM
Plenty of HD.

Details of error:

Run setup.exe, extracts files to about 99%, temporary files are visible, internal error message is shown twice and then no setuptypes can be seen.
I suspect that it cannot locate the SUPPORTDIR, since my custom bitmaps cannot be seen (although it is visible in explorer).

The problem has not appeared on English OS's (yet!)

I have tried everything below:

Rebooting/Scandisk
Installing latest service pack 6a and IE5.5
Disconnect/Reconnect from network
Clearing out TEMP directory and renaming it too!
Replacing with DOSEXECPGM.exe and 6.3 setup.exe/_ikernel.exe too!



Please let me know if you any of you have a similar system and have resolved the problem.  


Regards

Phu