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Setup.exe crashing on InstallValidate when program is already open

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Posted 20 June 2017 - 23:22

I basically have the same problem as in this thread: https://community.fl...p?t-205034.html


The error happens here in the InstallValidate:

MSI © (90:04) [16:17:44:209]: RESTART MANAGER: Session opened.
MSI © (90:04) [16:17:44:216]: Note: 1: 2262 2: ListBox 3: -2147287038
Action ended 16:17:44: InstallValidate. Return value 3.


FilesInUse does pop up if I use the .msi file, but it crashes when using setup.exe.


It looks like if you remove the billboards from the project as suggested in the above thread that solves it, which seems bizarre...


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Posted 21 June 2017 - 19:31

Support confirmed that it is a bug in InstallShield (IOB-000062829) and did not have an ETA for its resolution.


For now, removing the billboards seems to be the safest and easiest workaround.


Support had another possible workaround:
> A possible workaround is to remove the FilesInUse and MsiRMFilesInUse dialogs. This would cause the locked file to be ignored and allow the installation to continue. The files would get replaced during the next reboot.
You could prompt for a reboot at the end of the installation by setting REBOOT = Force in the property manager. http://msdn.microsof...1(v=vs.85).aspx