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Error in InstallShield while extracting setup.inx


4 replies to this topic

anujagarwal3101

anujagarwal3101
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Posted 02 July 2007 - 16:51

Hi,

I'm developing a installer using InstallShield X, and I'm facing one problem
with some of the systems.

InstallShield is not completing the task and popping-up a message box, saying
"The Wizard was interrupted..."

I enabled the logs and came to know that this problem is coming while InstallShield is trying to extract 'setup.inx' file.
Here are the logs:

1: Extract supporting files
1: Failed to extract setup.inx, error is -2147024893
Action ended 20:12:05: ISMsiServerStartup. Return value 1603.
1: ISStartUp Failure. OpenEvent, Error = 0x2
Action ended 20:12:05: ISStartup. Return value 3.
MSI © (EC:E0) [20:12:05:343]: Doing action: SetupCompleteError
Action 20:12:05: SetupCompleteError.
Action start 20:12:05: SetupCompleteError.

And if I'm creating another user on the same machine, I'm able to install the same setup application.

Also I tried by removing the script file that I was using for some custom checks, then the setup started working on that user also.
So I would like to know what could be the problem as the same setup application is running on different setups and with different username on the same system.

And how it started working if removing script file??

Regards,
Anuj

Stefan Krueger

Stefan Krueger

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Posted 03 July 2007 - 11:44

Did you get any compile errors during the build?

anujagarwal3101

anujagarwal3101
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Posted 03 July 2007 - 15:46

No there was no error or warning during compilation.

And if there would be any error, then it may not have worked on
any system...

If I'm installing it by creating another user, its running fine and even on the old user.
Problem is only I am not able to install it again on the old user.

And this is happening with 2-3 systems, So I gues not a system specific issue also.

Stefan Krueger

Stefan Krueger

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Posted 05 July 2007 - 19:26

Yes this really sounds like a machine specific problem. Please check the knowledge base and the forum over at http://community.installshield.com . I think I've seen similar error reports there.

anujagarwal3101

anujagarwal3101
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Posted 14 July 2007 - 08:37

I searched on the forum you provided but got no clue from there...

But if it would be system specific issue, then how earlier I was able to install the package on the same system and also now if I'm making another admin user on the same system, I'm able to install it successfully.

Only the problem is when I'm trying to install on that user, I'm getting
'Failed to extract setup.inx, error is -2147024893'

And if I'm not using script files, installation is working fine even on that user.

So can it be possible like while uninstalling the setup, some entries specific to user remains there that can give some problem while extracing setup.inx file??