4 replies to this topic

[joshiparsu]

I have developed an msi installer for my product. When I install the product on Win XP SP3 Normal mode, it works fine without any issue. But the problem arises when I try to install it in safe mode. I have started Windows Installer service in safe mode before installing my product. But whenever I install my product msi installer returns error code 1625 with following description.

SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\DOCUME~1\oglemu\LOCALS~1\Temp\{B78E9512-61D1-4767-8224-3070C262EA79}\MyApp.msi' against software restriction policy
Note: 1: 2262 2: DigitalSignature 3: -2147287038
SOFTWARE RESTRICTION POLICY: C:\DOCUME~1\oglemu\LOCALS~1\Temp\{B78E9512-61D1-4767-8224-3070C262EA79}\MyApp.msi is not digitally signed
MSI (s) (6C:E8) [05:47:07:770]: SOFTWARE RESTRICTION POLICY: SaferComputeTokenFromLevel reported failure. Assuming untrusted. . . (GetLastError returned 31)
MSI (s) (6C:E8) [05:47:07:770]: The installation of C:\DOCUME~1\oglemu\LOCALS~1\Temp\{B78E9512-61D1-4767-8224-3070C262EA79}\MyApp.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

I have tried the workarounds provided @ http://support.microsoft.com/kb/925336 but that didn't help.
Can anyone help?
Thanks in advance.

[Stefan Krueger]

Maybe some other service that is required isn't running. Why do you need to install an msi in safe mode in the first place?

[joshiparsu]

I need to install in safe mode only because that is my client's requirement.

[Stefan Krueger]

I never tried that and as far as I know indows Installer is not intended to work in safe mode. So you either need to find out yourself by testing, or convince your client that this doesn't make sense.

[sumitintouch2009]

During uninstallation check whether the system is running in safe mode. If so then delete registry
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/SafeBoot/Option/OptionValue

Thanks,
Sumit

Build && Release Engineer
NVIDIA Corporation