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unable to install or uninstall a setup


6 replies to this topic

lavocat

lavocat
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Posted 20 August 2003 - 09:59

Win 2K
InstallShield Developpe 8

I'v removed all the files and regystry entries witch contain the product code of the setup and I'm still unable to install it again.
The setup block a starting progress bar without any message.

What can I do to clean completely a setup from a pc?



jsp

jsp
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Posted 22 August 2003 - 14:56

Hi,
you should a registry key in HKEY_CLASS_ROOT\installer\Products containing your product GUID, try to to remove it to make install works.

Hope this helps,

JSP

lavocat

lavocat
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Posted 25 August 2003 - 11:12

please could you read the question before replying to it. ph34r.gif

Zweitze

Zweitze
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Posted 25 August 2003 - 12:43

Maybe the Windows Installer CleanUp utility is of some help?

See http://support.micro...b;EN-US;q240116

lavocat

lavocat
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Posted 25 August 2003 - 16:07

This Microsoft utility display all but not the wrong installed program.
Thank you M$ and thank you again for the enormous bug in windows installer v1.0 -> v2.0 (for the patch). Due to dis bug I'm unable to make a patch...but this is another story....

luke_s

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Posted 26 August 2003 - 00:41

Firstly, try running the install with verbose log mode (msiexec /I "msifile.msi" /L*V c:\msilog.txt). This should tell you where your install is failing.

Inside the registry, your product code will no always be stored in its normal format, some values used 'compressed' format.

I can help you clean up the registry further if the log does not help.




lavocat

lavocat
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Posted 26 August 2003 - 08:43

First I'v a dialog box displaying "1:"
After I'v a dialog box displaying "Preparing to install..." this dialog locks.

This is my log file:

Thank you very much!


=== Verbose logging started: 26/08/2003 9:34:55 Build type: SHIP UNICODE 2.00.2600.02 Calling process: C:\WINNT\system32\msiexec.exe ===
MSI © (F0:00): Resetting cached policy values
MSI © (F0:00): Machine policy value 'Debug' is 0
MSI © (F0:00): ******* RunEngine:
******* Product: F:\Cardiris.msi
******* Action:
******* CommandLine: **********
MSI © (F0:00): Machine policy value 'DisableUserInstalls' is 0
MSI © (F0:00): Cloaking enabled.
MSI © (F0:00): End dialog not enabled
MSI © (F0:00): Original package ==> F:\Cardiris.msi
MSI © (F0:00): Package we're running from ==> C:\DOCUME~1\cmertens\LOCALS~1\Temp\d5f70.msi
MSI © (F0:00): APPCOMPAT: looking for appcompat database entry with ProductCode '{9DFFA703-C2A4-4940-A8D8-5B1754AE9DD6}'.
MSI © (F0:00): APPCOMPAT: no matching ProductCode found in database.
MSI © (F0:00): Machine policy value 'TransformsSecure' is 0
MSI © (F0:00): User policy value 'TransformsAtSource' is 0
MSI © (F0:00): APPCOMPAT: looking for appcompat database entry with ProductCode '{9DFFA703-C2A4-4940-A8D8-5B1754AE9DD6}'.
MSI © (F0:00): APPCOMPAT: no matching ProductCode found in database.
MSI © (F0:00): Transforms are not secure.
MSI © (F0:00): Note: 1: 2262 2: Control 3: -2147287038
MSI © (F0:00): Command Line: CURRENTDIRECTORY=C:\ CLIENTUILEVEL=0 CLIENTPROCESSID=1264 %HOMEPATH=\ %HOMEDRIVE=C: %HOMESHARE= CURRENTMEDIAVOLUMELABEL=Cardiris
MSI © (F0:00): Product Code passed to Engine.Initialize: ''
MSI © (F0:00): Product Code from property table before transforms: '{9DFFA703-C2A4-4940-A8D8-5B1754AE9DD6}'
MSI © (F0:00): Product Code from property table after transforms: '{9DFFA703-C2A4-4940-A8D8-5B1754AE9DD6}'
MSI © (F0:00): Product not registered: beginning first-time install
MSI © (F0:00): Entering CMsiConfigurationManager::SetLastUsedSource.
MSI © (F0:00): User policy value 'DisableMedia' is 0
MSI © (F0:00): User policy value 'SearchOrder' is 'nmu'
MSI © (F0:00): Adding new sources is allowed.
MSI © (F0:00): Package name extracted from package path: 'Cardiris.msi'
MSI © (F0:00): Package to be registered: 'Cardiris.msi'
MSI © (F0:00): Note: 1: 2729
MSI © (F0:00): Note: 1: 2729
MSI © (F0:00): Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI © (F0:00): Machine policy value 'DisableMsi' is 0
MSI © (F0:00): Machine policy value 'AlwaysInstallElevated' is 0
MSI © (F0:00): User policy value 'AlwaysInstallElevated' is 0
MSI © (F0:00): Running product '{9DFFA703-C2A4-4940-A8D8-5B1754AE9DD6}' with user privileges: It's not assigned.
MSI © (F0:00): TRANSFORMS property is now:
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Application Data
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Favorites
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\NetHood
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\My Documents
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\PrintHood
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Recent
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\SendTo
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Templates
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Local Settings\Application Data
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\My Documents\My Pictures
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Start Menu\Programs\Administrative Tools
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Start Menu\Programs\Startup
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Start Menu\Programs
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Start Menu
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\cmertens\Desktop
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI © (F0:00): SHELL32::SHGetFolderPath returned: C:\WINNT\Fonts
MSI © (F0:00): Note: 1: 2898 2: MS Sans Serif 3: Arial 4: 0 5: 16
MSI © (F0:00): MSCOREE not loaded loading copy from system32
=== Logging started: 26/08/2003 9:34:57 ===
MSI © (F0:00): Machine policy value 'DisableRollback' is 0
MSI © (F0:00): User policy value 'DisableRollback' is 0
MSI © (F0:00): Doing action: INSTALL
Action start 9:34:57: INSTALL.
MSI © (F0:00): UI Sequence table 'InstallUISequence' is present and populated.
MSI © (F0:00): Running UISequence
MSI © (F0:00): Doing action: ISVerifyScriptingRuntime
Action start 9:34:57: ISVerifyScriptingRuntime.
MSI © (F0:00): Creating MSIHANDLE (1) of type 790542 for thread 1024
1:
Action ended 9:35:00: ISVerifyScriptingRuntime. Return value 3.
Action ended 9:35:00: INSTALL. Return value 3.