a customer is trying to install our product on his XP-SP2 machine, and fails.
in his "verbose" log, i saw thousands of messages that looks like:
<time stamp> Note: 1: 1402 2: <some registry key>
i tried to reproduce it on a similar machine, but there were only few 1402 messages in my verbose log (which was significantly smaller), and the installation, of course, succeeded.
he runs the installation from a local drive, and says he have full permissions on the machine.
my guess is some machine-related setting that should be changed, since there are a lot of customers who installed without a problem, but i don't have a clue.
i tried to have him remove the SP2 installation, but it was impossible for some reasons.
any idea?
thanks, Yaniv.
here are a few lines from the log he sent me:
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveValue(,Value={AA9730F1-70F6-43DC-94FC-000000000000},)
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveKey()
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000002}\TypeLib 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegOpenKey(,Key=Interface\{AA9730F1-70F6-43DC-94FC-000000000002}\ProxyStubClsid32,,BinaryType=0)
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveValue(,Value={00020420-0000-0000-C000-000000000046},)
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000002}\ProxyStubClsid32 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveKey()
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000002}\ProxyStubClsid32 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegOpenKey(,Key=Interface\{AA9730F1-70F6-43DC-94FC-000000000002}\ProxyStubClsid,,BinaryType=0)
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveValue(,Value={00020420-0000-0000-C000-000000000046},)
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000002}\ProxyStubClsid 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveKey()
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000002}\ProxyStubClsid 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegOpenKey(,Key=Interface\{AA9730F1-70F6-43DC-94FC-000000000002},,BinaryType=0)
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveValue(,Value=_IScanMgrEvents,)
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000002} 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveKey()
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000002} 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegOpenKey(,Key=Interface\{AA9730F1-70F6-43DC-94FC-000000000001}\TypeLib,,BinaryType=0)
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveValue(Name=Version,Value=1.0,)
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000001}\TypeLib 3: 2
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegCreateKey()
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveValue(,Value={AA9730F1-70F6-43DC-94FC-000000000000},)
MSI (s) (FC:94) [11:46:33:449]: Executing op: RegRemoveKey()
MSI (s) (FC:94) [11:46:33:449]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000001}\TypeLib 3: 2
MSI (s) (FC:94) [11:46:33:465]: Executing op: RegOpenKey(,Key=Interface\{AA9730F1-70F6-43DC-94FC-000000000001}\ProxyStubClsid32,,BinaryType=0)
MSI (s) (FC:94) [11:46:33:465]: Executing op: RegRemoveValue(,Value={00020424-0000-0000-C000-000000000046},)
MSI (s) (FC:94) [11:46:33:465]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Interface\{AA9730F1-70F6-43DC-94FC-000000000001}\ProxyStubClsid32 3: 2
