7 replies to this topic

[ppathak]

Set up hangs on XP with SP2 on pressing cancel button!!!!



Hi All,

I have prepared a new set up application using install shield version 6.30 .Please note that this works smoothly on XP but the same set up when executed on XP with SP2 intsalled on it hangs under condition:
1.When we press a cancel button in the middle of installation.
This is an intermittent behaviour & is peculiar to SP 2 only..
Please help me in finding the solution for it.
Its urgent..

regards,
Priya

[Taco Bell]

As our FAQ describes, only InstallShield 6.31 officially supports XP and has such a selection for the list of valid OSes. Therefore download & install the required update, rebuild your project, and try, try again.

[ppathak]

[Taco Bell]

I'm not sure then, but in general, I've not found the Cancel button to be very reliable, so I've not really expected much when using it on-the-fly like that.

To properly support it in full, one really needs an MSI-based with built-in rollback capability.

Edited by Taco Bell, 02 February 2005 - 15:21.

[Xitch13]

Well, I definitely agree with Taco on his assesment of the Cancel button. However, since the user can push it and expect it to work, I have always tried to handle any contingencies in the OnCancel() function. You may want to add code there do rollback anything that may have been done until that point, then allow the IS engine to do it's thing.

But first add code to make sure it gets to that function with XP&SP2.

[Taco Bell]

Yes, but the problem with trying to handle it on your own Xitch, is that the OnCancel() function only fires under an event-based script and not a procedural-based script like ppathak is using.

See his related post for more information.

[ppathak]

Yes I am using procedural based scrpit so I am finding myself helpless here & the problem never comes in debug mode which makes me azll the more helpless..

Anyways thanx for the response;;
Priya

[Xitch13]

Yeah I did see that after I had replied to the thread. My only other suggestion then is find a way to hide the button (by minimizing the window or covering it with a splash screen).

But before I did that, I'd check the MSDN website and see if anyone else has reported such a problem with XP.

Good luck