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Can't move past the Welcome Screen


2 replies to this topic

afuchigami

afuchigami
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Posted 08 October 2002 - 16:25

When I run the Setup.exe, it uncompresses the setup files properly and displays the Welcome Screen. However, the mouse is an hourglass, and you can't click the Next button to move to the next screen. It will remain this way, and the setup program is not consuimg any computer resources.

If you click on another window (like Explorer), and then go back to the Installshield setup, the mouse appears as the normal pointer, and you can click the Next button. Everything works normally from that point forward.

I'm running this on Windows 2000 Professional, SP3. There are no issues when you run the uninstall process.

Has anyone seen this problem and know how to fix it?

Thanks.

MarkoK

MarkoK
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Posted 08 October 2002 - 17:23

Check for occurences of Enable(HOURGLASS)/Disable(HOURGLASS) in your script  ;)

Marko

afuchigami

afuchigami
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Posted 09 October 2002 - 21:25

That did the trick.

It's interesting how moving to a different window reset the mosue pointer.

Thanks.

Albert.