When I run the Setup.exe, it uncompresses the setup files properly and displays the Welcome Screen. However, the mouse is an hourglass, and you can't click the Next button to move to the next screen. It will remain this way, and the setup program is not consuimg any computer resources.
If you click on another window (like Explorer), and then go back to the Installshield setup, the mouse appears as the normal pointer, and you can click the Next button. Everything works normally from that point forward.
I'm running this on Windows 2000 Professional, SP3. There are no issues when you run the uninstall process.
Has anyone seen this problem and know how to fix it?
Thanks.
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Can't move past the Welcome Screen
Started by
afuchigami
, Oct 08 2002 16:25
2 replies to this topic