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Uninstallation problem

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Posted 10 January 2006 - 12:21

I have developed the Setup of my software using Installshield.
When I try to uninstall my software using the Windows Control Panel,
the Windows Installer removes all files but at the end of the uninstallation process, it bugs and displays an error message (translated from french):

"A problem has occured in this windows installer package. A program needed for the uninstallation could not be executed. Contact your technical support..."

this error message is followed by:

"Error 1603: Fatal error during installation. Consult the Windows Installer MSI chm or MSDN for more information."

Has anyone encountered this problem? What's the solution to this problem?


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Posted 10 January 2006 - 12:36

QUOTE (smm @ 2006-01-10 12:21)
"Error 1603: Fatal error during installation.

probably one of custom action is crashing ohmy.gif
  ankur tyagi


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Posted 10 January 2006 - 14:18

You were right. It's was actually a custom action that was causing problem.

I got more information about the problem by using the Event Viewer found in the Windows Administration set of tools.

Thanks biggrin.gif