5 replies to this topic

[Laurent COMPERE]

Running my setup under Win 98 SE on a new Compaq PC with no others softwares installed, the following message is displayed:
Error 1402: Could not open the key Software\\My software name\4.0.0. Verify that you have sufficient access to that key.
I reinstalled Win 98 SE after formatting hard disk. Then the message is not displayed !
Any idea ?
Thanks.

[GeorgePlummer]

I have encountered the same error when running our previously tested installation on a Win2000 server.
The user has admin rights, and the log file seems to have stopped logging before the rollback. The last lines are....

Action ended 10:27:35: InstallFiles. Return value 1.
MSI © (80:64): Doing action: StreamFFServer
Action start 10:27:35: StreamFFServer.
MSI © (80:64): Creating MSIHANDLE (77) of type 790542 for thread 1380
MSI © (80:64): Doing action: STREAM_DCOMPerm
MSI © (80:64): Creating MSIHANDLE (81) of type 790542 for thread 1380
MSI © (80:64): Creating MSIHANDLE (81) of type 790542 for thread 1380

Anyone have any ideas?

[Kelly Russell]

I have a end user that is getting the same error. Has anyone figured out what is going on and how it can be resolved? Thanks

Here is some more info. Last couple lines of logfile before rollback.

WriteRegistryValues: Key:
HKEY_LOCAL_MACHINE\Software\\Express Software Manager 5.01\5.01, Name: AppStartUpScreen, Value:
Internal Error 2835. ErrorIcon, SetupError
Error 1402.Could not open key: Software\\Express Software Manager 5.01\5.01.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.
MSI (s) (47:22): Product: Express Software Manager 5.01 -- Error 1402.Could not open key: Software\\Express Software Manager 5.01\5.01.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.

I have verified that the end user has full rights to the registry. ??? Wierd.
Can anyone help here? Thanks.

(Edited by Kelly Russell at 5:53 pm on May 31, 2001)

[Kelly Russell]

I found this on the Install Shield site:

"Installing a setup that included the Access97 object on a machine where the company name was not set resulted in run time error 1402."

So just need to fill in organization name on "Customer Information" dialog box to fix the problem. This infomation is usually filled in by InstallShield if present, here is where it gets the info:

for 95, 98:
KEY: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion
VALUE: RegisteredOrganization

for NT, W2K:
KEY: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion
VALUE: RegisteredOrganization

[End User]

[VBScab]