4 replies to this topic

[eheimfeld]

I shipped my installation and it works in 99% of the target machines. It fails on one 2000 SP4 and one NT SP?. I was able to get a log from the 2000 machine but I can't figure anything out. any help would be greatly appreciated.

Here's the log:
=== Logging started: 9/9/2003 16:26:27 ===
Action start 16:26:27: INSTALL.
Action start 16:26:27: ISMsiServerStartup.
Action ended 16:26:28: ISMsiServerStartup. Return value 1.
Action start 16:26:28: ISStartup.
Info 2898.Tahoma8, Tahoma, 0
DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError
Internal Error 2835. ErrorIcon, SetupError
1: The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
Action ended 16:26:30: ISMsiServerStartup. Return value 1603.
1: ISStartUp Failure. OpenEvent, Error = 0x6
Action ended 16:26:38: ISStartup. Return value 3.
Action start 16:26:38: SetupCompleteError.
Info 2898.TahomaBold10, Tahoma, 0
Action 16:26:38: SetupCompleteError. Dialog created
Action start 16:26:43: ISCleanUpFatalExit.
Action ended 16:26:43: ISCleanUpFatalExit. Return value 3.
DEBUG: Error 2896: Executing action ISCleanUpFatalExit failed.
Internal Error 2896. ISCleanUpFatalExit
Action ended 16:26:43: SetupCompleteError. Return value 3.
Action ended 16:26:43: INSTALL. Return value 3.
=== Logging stopped: 9/9/2003 16:26:43 ===
MSI © (10:14): Product: The IMA Desktop -- Installation operation failed.

One more interestnig thing, I don't see the ISScript in Add/Remove programs list. Could it be that it wasn't installed properly? So how do I install it properly, I must have ran IsScript.msi 100 times....

[Chris]

Hello,

Funny, yesterday I have the same Problem... If you become private replys or you can fix it by your self, please let me know...

Thank You :-)

Greets Chris

[Stefan Krueger]

Did you check http://kb.installshield.com ?

[Chris]

Hello,

Yesterday I researched my problem... The Problem isn't the ISCleanUpFatalExit, the Problem is, that the ISMsiServerStartup function return 1603?? I Found a workaround in IS KB, but this doesn't work for me :-(
I opend a Request at support.installshield.com...
If they can help me, i post it her.

[eheimfeld]

I searched the kb but found nothing, but in the IS Community they talk about the following registry key, HKEY_CLASSES_ROOT\CLSID\{A52D1D8E-BCCA-11D4-AB7D-00B0D02332EB}, missing. So I exported it from my machine and imported it into the target machine, and it seems that I get further than before but I still have problems.

Here's the new log:

=== Logging started: 9/10/2003 12:30:00 ===
Action start 12:30:00: INSTALL.
Action start 12:30:00: ISMsiServerStartup.
Action ended 12:30:00: ISMsiServerStartup. Return value 1.
Action start 12:30:00: ISStartup.
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E301300' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {28CA3A91-4CE9-4ADD-ADDE-26F937549270}
1: CoCreateInstance failed with error 0x80004002, try a second approach.
1: Forcing item moniker {9DAC9FC2-B577-4A12-9237-9AFA90423406} into ROT...
1: ISMsiServerStartup Failure, Failed to create InstallDriver, Error = 0x80004002
1: MsiServerStartup failed. Abort installation.
Action ended 12:30:02: ISMsiServerStartup. Return value 1603.
Action ended 12:30:02: ISStartup. Return value 3.
Action start 12:30:02: SetupCompleteError.
Info 2898.Tahoma8, Tahoma, 0
Info 2898.TahomaBold10, Tahoma, 0
Action 12:30:02: SetupCompleteError. Dialog created
Action start 12:30:04: ISCleanUpFatalExit.
Action ended 12:30:04: ISCleanUpFatalExit. Return value 3.
DEBUG: Error 2896: Executing action ISCleanUpFatalExit failed.
Internal Error 2896. ISCleanUpFatalExit
Action ended 12:30:04: SetupCompleteError. Return value 3.
Action ended 12:30:04: INSTALL. Return value 3.
=== Logging stopped: 9/10/2003 12:30:04 ===
MSI © (98:CC): Product: The IMA Desktop -- Installation operation failed.


I researched this problem and they talk about identity's in dcomcnfg, but my configuration looks correct. It seems to me that in addition to the above registry key that is missing, there must be some more missing and/or corrupt keys, but I don't know which ones. I tried to uninstall IsScript from my machine and reinstall it so that I will be able to see the differences in the registry but I cannon uninstall IsScript.

If anyone has had any luck in dealing with this issue please let me know how to resolve it.